|
August 18, 2023
Updates
SEBB My Account (SMA) was updated this week with the following changes:
- When a dependent becomes eligible for benefits, the system will no longer term medical prior to the eligible subscriber making elections or the end of 31-day eligibility period.
- Benefits administrator’s will now have the full 60 days to verify or deny a special open enrollment event.
Reminders
- Employees should not be directed to use the Customer Service or Outreach and Training 800 numbers. If the employee has a question that the benefits administrator cannot answer, the benefits administrator should contact Outreach and Training. If employees call the 800 numbers, they will be directed back to their benefits administrator. Responding to employee calls also delays or ability to respond to your calls.
- If you have not already done so, please have the SEBB My Account (SMA) administrator update the first day of school on the Organizational Profile tile in SMA. If you are unable to update the first day of school or need instructions to update the first day of school, send an HCA Support ticket with the new date and Outreach and Training will update the date for you.
- When submitting a ticket to Outreach and Training through HCA Support, always use the Benefits administrator inquiry tile. Submitting a ticket through any other tile in HCA Support will cause a delay as Outreach and Training does not know the ticket exists until it is reassigned to the unit.
|
|
|
|