Delay in launch of Benefits 24/7 online enrollment system

Washington State Health Care Authority sent this bulletin at 06/08/2023 09:56 AM PDT

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The launch of Benefits 24/7, the new combined online enrollment system for the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) Programs, has been delayed. Originally planned for June 12, 2023, the launch will now take place on a later date. The Health Care Authority (HCA) requires more time to ensure a successful launch by conducting additional testing and addressing any identified issues. We will communicate further details and an updated launch date in the near future. Until then, please continue to use PAY1 for benefits administration.

June 9 webinars postponed

The webinars for BAs on June 9 that focused on the final preparations before the launch of Benefits 24/7 are postponed. This decision will allow us to provide you with the most up-to-date and relevant information regarding the new system. We apologize for any inconvenience this has caused and will share the rescheduled webinar dates as soon as possible.

Message to share with employees

Please copy and paste the message below and distribute it to your employees as soon as possible through your usual communication channels. This is important as some employees have started receiving mailers indicating that the launch is scheduled for June 12. Your assistance in clarifying the updated information is greatly appreciated. Do not forward this email.

Thank you in advance for your time and effort to share this message. If you have comments or suggestions for additional messages, please let us know through HCA Support.

Message to forward to employees below.

Delay in launch of Benefits 24/7 online enrollment system

The launch of Benefits 24/7, the new online enrollment system for the Public Employees Benefits Board (PEBB) Program, was originally planned for June 12. However, to ensure a successful launch, the Health Care Authority (HCA) has decided to postpone the launch. We will share the new launch date in the future. Please continue using PEBB My Account. If you have questions or need help with enrollment changes, please reach out to your payroll or benefits office. For more information about Benefits 24/7, visit the About Benefits 24/7 webpage.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

Delay in launch of Benefits 24/7 online enrollment system

June 9 webinars postponed

Message to share with employees

Delay in launch of Benefits 24/7 online enrollment system

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About the Health Care Authority (HCA)

Disclosure notice

Nondiscrimination