Update about transition from PEBB My Account to Benefits 24/7

Washington State Health Care Authority sent this bulletin at 06/01/2023 04:15 PM PDT

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Pay 1 and PEBB My Account unavailable after June 9

We want to let you know about the upcoming changes regarding Pay1 as we prepare to launch Benefits 24/7.

Pay1 and PEBB My Account will no longer be available after 5 p.m. on Friday, June 9. Enrollment data will be migrated to new the application, Benefits 24/7. Beginning Monday, June 12, you will be able to resume viewing enrollments and making updates in the new system.

Please note: The transition won’t change employees' enrollment or termination effective dates.

To help you prepare for the launch of Benefits 24/7, we recommend taking these steps:

Notify your employees that they won’t have access to their accounts in PEBB My Account after June 9. They won’t be able to make elections or submit Special Open Enrollment (SOE) changes until June 12 when Benefits 24/7 is live. We have provided a forwardable message below for you to share with employees on June 5.
Make sure your BAs sign up to receive GovDelivery notices. (If you received this message, you’re already signed up.) This is how we will continue to share Benefits 24/7 and other important updates with you and your team.
Use the Benefits Administrator Inquiry form in HCA Support if you have any non-urgent issues or questions about Benefits 24/7. This allows us to address your concerns more efficiently.
Use Outreach & Training’s phone number (1-800-700-1555) for urgent or critical issues.

Benefits 24/7 Quick Start Guide

On June 5, HCA is sending a Benefits 24/7 Quick Start Guide to PEBB members. This guide includes important information such as:

Announcement of the Benefits 24/7 launch date (June 12)
How to access Benefits 24/7
An overview of how members can manage their benefits
Where to get more information

Thank you in advance for your time and effort to share this message. If you have comments or suggestions for additional messages, please let us know through HCA Support.

Message to forward to employees:

Benefits 24/7 Quick Start Guide coming

Benefits 24/7, the Public Employees Benefits Board (PEBB) Program’s new online enrollment system, will replace PEBB My Account on June 12. To help you prepare, the PEBB Program sent you a Benefits 24/7 Quick Start Guide. This guide includes important information such as:

Announcement of the Benefits 24/7 launch date (June 12)
How to access Benefits 24/7
An overview of how you can manage your health benefits
Where to get more information

PEBB My Account ending

Starting at 5 p.m. on Friday, June 9, PEBB My Account will no longer be available. Benefits 24/7 will be available on Monday, June 12.

Have questions?

To learn more about Benefits 24/7, visit About Benefits 24/7. If you need help with Benefits 24/7, contact your payroll or benefits office.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

Disclosure notice

All messages we send via GovDelivery are subject to public disclosure, as are the names and email addresses of those who sign up for email notifications.

Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.