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In early May, USPS master key for zip code 98118 (south Seattle) was compromised, resulting in mailings coming to a stop for residents where mail is delivered and accessed through cluster mailboxes, commonly seen in apartment and townhome housing complexes. USPS estimates approximately 900 residents of this zip code were affected.
USPS resumed mail deliveries on Tuesday, May 16.
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How does this impact Apple Health clients?
Clients in the 98118 zip code who receive mail by USPS may have experienced delays in eligibility notices and actions they need to take to keep their Apple Health coverage.
On average, 60% of Apple Health clients prefer to receive their correspondence by mail.
How can clients access their letters?
Apple Health clients who receive coverage through Washington Healthplanfinder can view their renewal end date and eligibility letters in their Washington Healthplanfinder account at wahealthplanfinder.org.
Clients with coverage through Washington Connection can view their review end date through their client benefit account at washingtonconnection.org.
How will clients with a renewal date be notified?
Clients who have not renewed their Apple Health coverage and are enrolled in managed care will be contacted by their health plan with reminders.
The Health Care Authority (HCA) and the Department of Social and Health Services (DSHS) are texting and calling clients with renewal reminders.
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Apple Health clients can complete their renewal or report a change online.
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