Benefits 24/7 launch rescheduled to June

Washington State Health Care Authority sent this bulletin at 04/26/2023 09:25 AM PDT

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Benefits 24/7 launch rescheduled to June

The launch date for Benefits 24/7, the new combined online enrollment system for the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) Programs, has been rescheduled. The launch was scheduled to occur in May 2023 and is now planned for June 12, 2023.

While the content development of the new system has been running on schedule, the Health Care Authority (HCA) wanted to provide more time to ensure the portal’s successful launch. HCA reached this decision in consultation with, and the full support of, the Office of the Chief Information Officer (OCIO).

This one-month change provides more time for:

Additional testing of HCA’s migration of PEBB members’ data from the current PAY1 enrollment accounting system into Benefits 24/7, to ensure the transition avoids manual entry of subscriber information by PEBB organizations’ benefits administrators (BAs).
BAs to review online training materials, access Benefits 24/7’s training environment, and consult with HCA staff on questions about Benefits 24/7.
HCA to collect names of BAs with approved access to Benefits 24/7 from PEBB and SEBB appointing authorities. (Only 36 percent of PEBB appointing authorities and 25 percent of SEBB appointing authorities have submitted their approved list of BAs to date.)
Refining of the planned online employee resources that BAs can direct employees to for help navigating Benefits 24/7.

HCA will notify members of the new launch date on PEBB’s and SEBB’s Benefits 24/7 project webpages.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

Benefits 24/7 launch rescheduled to June