Benefits 24/7 training videos are now available for benefits administrators

Washington State Health Care Authority sent this bulletin at 04/04/2023 04:44 PM PDT

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Good afternoon,

The first set of training videos for the new Benefits 24/7 enrollment program are now available. These instructional videos are posted to the Training materials and recordings webpage and are designed to serve as the primary training for administering benefits in the new program. Below are the videos currently available:

We will be releasing more training videos in the coming weeks, so stay tuned. We'll send an announcement with each new round of training videos.

Benefits 24/7 training environment

We're excited to announce that the Benefits 24/7 training environment for benefits administrators (BAs) will be available this Wednesday. This will give you a chance to practice what you've learned in the training videos.

We will populate the training environment accounts with the most up-to-date contact information we have on hand for your organization. If you're unable to log in, however, please send us an HCA Support ticket to us using the "Request Training" category. Be sure to include your first and last name, organization, and email address in the body of your message.

Register to attend Benefits 24/7 training environment sessions.

Once you've had a chance to review the videos and interact with the Benefits 24/7 training environment, we invite you to register to attend the Benefits 24/7 training environment sessions. These sessions offer BAs the opportunity to join the Outreach and Training staff in the training environment to discuss any questions they have.

Four training environment sessions are being offered in webinar format for the following employer types:

State agencies and higher education institutions
PEBB employer groups

The first session will take place on April 12 for BAs of state agencies and higher education institutions and on April 14 for employer groups. During the first session, BAs will have the opportunity to ask questions related to the first round of instructional videos; logging in, adding a new subscriber, and enrolling an employee or their dependents in Benefits 24/7.

To register for training, visit the Training schedule page.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.

Benefits 24/7 training videos are now available for benefits administrators

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About the Health Care Authority (HCA)

Disclosure notice

Nondiscrimination