Exciting changes are ahead as HCA rolls out new online enrollment system, Benefits 24/7

Washington State Health Care Authority sent this bulletin at 01/20/2023 04:00 PM PST

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The Health Care Authority (HCA) is introducing a new online enrollment system called Benefits 24/7. Anticipated to go live in May 2023, Benefits 24/7 will integrate online account access for subscribers from the School Employees Benefits Board (SEBB) and Public Employees Benefits Board (PEBB) Programs into one platform to allow for streamlined support and maintenance. Additionally, this system will expand upon the current functionality that SEBB My Account provides.

Who is Benefits 24/7 for?

The new enrollment system will support PEBB and SEBB subscribers and payroll and benefits office staff. This modernized web-based enrollment system will have a new look and expanded capabilities, providing self-service options for members, and will be used by payroll and benefits office staff.

Expanded functions

In addition to functions currently available through SEBB My Account, SEBB subscribers and payroll and benefits office staff will be able to use Benefits 24/7 to:

Apply for enrollment in PEBB retiree coverage or SEBB Continuation Coverage.
Resolve dual enrollment in real time.
View the subscriber’s enrollment history.
Submit special open enrollment requests.
View SmartHealth participants (payroll and benefits office staff only).

Benefits administrators will also be able to see enhancements to existing reports.

We’ll be in touch with more information

HCA will offer training to support payroll and benefits office staff and guidance for SEBB subscribers. In the meantime, we will continue to provide updates to help subscribers and stakeholders be successful when Benefits 24/7 launches in May 2023.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.