Exciting changes are ahead as HCA rolls out new online enrollment system, Benefits 24/7

Washington State Health Care Authority sent this bulletin at 01/20/2023 04:00 PM PST

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The Health Care Authority (HCA) is introducing a new online enrollment system called Benefits 24/7. Anticipated to go live in May 2023, Benefits 24/7 will integrate online account access for subscribers from the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) Programs into one platform to allow for streamlined support and maintenance. Additionally, this system will expand upon the current functionality that PEBB My Account provides.

Who is Benefits 24/7 for?

The new enrollment system will support PEBB and SEBB subscribers and payroll and benefits office staff. (Pierce County, Washington State University, and University of Washington employees will continue to use Workday.) This modernized web-based enrollment system will have a new look and expanded capabilities, providing self-service options for members, and will be used by payroll and benefits office staff in place of the Pay1 system.

Is this similar to the PEBB Modernization Project?

Yes. You may remember hearing about the PEBB Modernization project in 2021. Benefits 24/7 is the expanded PEBB Modernization project with more capabilities than the original project. Benefits 24/7 will provide more functionality and integrate PEBB and SEBB subscribers into a single system.

Expanded functions

In addition to functions currently available through PEBB My Account, PEBB subscribers and payroll and benefits office staff will be able to use Benefits 24/7 to:

Choose insurance coverage when newly eligible, including waiving PEBB medical (employees) or deferring retiree insurance coverage (retirees).
Apply for enrollment in retiree coverage or PEBB Continuation Coverage.
Resolve dual enrollment in real time.
Submit special open enrollment requests.
Add or remove dependents during open enrollment and manage their enrollment throughout the year.
Upload documents to prove dependent eligibility.
Make long-term disability insurance elections.
Use links to visit vendors’ websites in supplemental benefits (life insurance, Flexible Spending Arrangements [FSAs], and Dependent Care Assistance Program [DCAP]).
View SmartHealth participants (payroll and benefits office staff only).
View the subscriber’s Benefits 24/7 enrollment history.

Benefits administrators will also be able to see enhancements to existing reports.

We’ll be in touch with more information

HCA will offer training to support payroll and benefits office staff, and guidance for PEBB subscribers, including current retirees. In the meantime, we will continue to provide updates to help subscribers and stakeholders be successful when Benefits 24/7 launches in May 2023.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.