Reminder: Options for Apple Health clients to change their health plan

Washington State Health Care Authority sent this bulletin at 12/19/2022 03:00 PM PST

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Is your facility still using the outdated managed care enrollment form?

The Health Care Authority (HCA) moved to paperless processing of Apple Health (Medicaid) plan change requests in 2017. The Managed care enrollment form (HCA 13-862) was permanently deleted from our online forms library in November 2017.

HCA is still receiving faxed copies of the outdated Managed care enrollment form from some health care facilities. We do not accept or process plan change requests submitted through any paper form. WAC 182-538-060 Managed care choice and assignment reflects this change.

What you need to do

We are asking health care facilities to:

Provide instructions to your staff on the how clients can change their managed care plans.
Update any internal processes to align with the options shared below.
Recycle and delete any stored versions of outdated Managed care enrollment form (HCA 13-862).

How Apple Health clients can change their managed care plan

Apple Health clients can change their plan several ways:

Online on Washington Healthplanfinder
Through the ProviderOne Client Portal
Request a change online
- Select the topic “Enroll/Change Health Plans.”
Call the Health Care Authority at 1-800-562-3022 (TRS: 711)

Learn more about how clients can change their health plan at hca.wa.gov/change-my-plan.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.