Help us update Apple Health client contact information

Washington State Health Care Authority sent this bulletin at 11/01/2022 01:36 PM PDT

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We need your help! Update Apple Health client contact information

Current Washington Apple Health (Medicaid) clients will not lose their coverage during the Public Health Emergency (PHE) as long as they continue to meet residency, citizenship or immigration requirements, and do not request closure. Clients should continue to report changes, including changes to their household contact information.

To ensure your clients do not miss letters or notifications about their coverage, make sure their contact information is up to date in Washington Healthplanfinder or with Washington Connection. Learn more about the Apple Health and the PHE.

Why is updating client information important?

Updating client contact information ensures they will receive important notices about their coverage including renewal and eligibility review letters. This will reduce phone calls to Health Care Authority (HCA), Managed Care Organizations, and partner agencies.

HCA is requesting to prioritize contact information updates at every client interaction. Visit HCA Update my income or address (report a change) webpage to learn how to report changes for Apple Health coverage or Classic Medicaid.

How do I stay informed?

HCA will continue to share updates and resources about the PHE through GovDelivery. For more information on post-PHE activities view HCA External Guide to Washington Apple Health Post-PHE. For questions about the PHE contact AHEligCovid19@hca.wa.gov.

If you received this bulletin but are not currently subscribed, sign up to receive Apple Health (Medicaid) eligibility updates.

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About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

Disclosure notice

All messages we send via GovDelivery are subject to public disclosure, as are the names and email addresses of those who sign up for email notifications.

Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.