Requesting a specific interpreter
The HCA Interpreter Service Program has required Universal Language Service to implement the Specific Interpreter Request Policy.
Effective October 1, 2022, UniversalLanguage will begin reaching out to Health Care providers and facilities that utilize the specific interpreter request feature on the UniversalLanguage portal when requesting services for an interpreter. The first notification will be informational and provide you the information as outlined in the policy.
Per WAC 182-500-0070 outlines the medically necessary requirements. This is an element of the Specific Interpreter Request Policy that HCA has outlined for all health care providers utilizing the HCA contract through UniversalLanguage. You are responsible to ensure that when you request a specific interpreter you are applying the medically necessary reason and may be requested to provide documentation.
The medically necessary reasons as outlined in the UniversalLanguage provider guides are:
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Continuing counseling sessions
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Applied Behavior Analysis therapy sessions
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Cancer treatments as requested by the medical provider
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Pediatric Private Duty Nursing sessions in the home setting, in which the treatment plan requires frequent communication, such as when the child’s care needs are changing, where a change in Interpreter will impact the health outcome or effectiveness of the interaction
- Continuity of Care for treatment plan or any treatment or medical procedure where a change in interpreter will impact the effectiveness and efficacy of the treatment or procedure.
Please ensure that you review and follow the new policy. Thank you.
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