Free pain and opioid consultation service for providers

Washington State Health Care Authority sent this bulletin at 07/25/2022 02:57 PM PDT

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Free pain and opioid consultation service for Washington State health care providers

844-520-PAIN (7246); painhotline@uw.edu

What is it?

The University of Washington Pain and Opioid Provider Consultation Hotline is a free telephone consultation service for health care providers caring for patients with chronic pain issues. Any health care provider in Washington State can receive consultation and recommendations from a pharmacist or physician with specialized expertise in chronic pain care. Contact the hotline by calling 844-520-PAIN (7246) or by emailing painhotline@uw.edu.

How can it help?

Chronic pain management is complex, and the pandemic has made it more challenging. Drug overdose deaths have increased significantly, rising by more than 40 percent here in Washington State. The University of Washington Pain Team continues to support providers to work with patients to improve their pain management, function, and quality of life.

Free clinical advice is available for all Washington providers caring for patients with underlying pain, including patients with complex pain medication regimens, high-risk comorbidities, or high dose opioids.

Consultations meet Washington State expert pain consultation requirements for patients with an MED≥120 (WAC 246-853-735).

Consultations may address:

Opioid conversions or rotations
Opioid taper plans
Opioid withdrawal management
Perioperative buprenorphine management
Buprenorphine conversions
Adjunctive treatment options
Complex behavioral problems
High risk comorbidities assessments
Interpreting the WA PMP
Interpreting urine toxicology analysis
Managing chronic pain with concurrent substance use disorders
Education on opioid guidelines

When can I call 844-520-PAIN (7246)?

The consultation line is open 8.30 a.m. to 4.30 p.m. Monday through Friday (Pacific). Providers can call at any time and receive a call back within one working day. You can also email with any questions or to schedule a consultation: painhotline@uw.edu

Where can I learn more?

For more information please visit the UW Pain and Opioid Provider Hotline website at Consultation (washington.edu).

For more information about the UW TelePain education series, visit About TelePain (washington.edu).

UW Medicine is not able to take over prescribing of opioids or other medications. Pain pharmacists and physicians are consultants to help guide providers and are not liable for any information provided: a pain specialist consultation does not constitute a patient/provider relationship.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.