ProviderOne help ticket system transition launching on Tuesday, May 24, 2022

Washington State Health Care Authority sent this bulletin at 05/20/2022 02:00 PM PDT

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To all ProviderOne users

ProviderOne help ticket system transition launching on Tuesday, May 24, 2022

The ProviderOne help ticketing system will begin sending ProviderOne help email communications from HCA Services, hca@servicenowservices.com beginning Tuesday May 24, 2022.

What does this mean to you?

You will continue to use the email addresses mmishelp@hca.wa.gov, hipaa-help@hca.wa.gov or HCABHDS@hca.wa.gov, to send in a ProviderOne system help ticket, however, a ticket will be auto-generated from ServiceNow and email communications will be sent back to you from HCA Services. These communications will look a little different from the current communications received on a ticket. The format of the ticket number assigned to your request will now look similar to P10001123.

Please report any questions or concerns to: mmishelp@hca.wa.gov.

Thank you.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.