Prescription Drug Program - New phone number for the PRC referral line

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Apple Health (Medicaid) Provider Alert

Attention Prescription Drug Program providers:

The Health Care Authority (HCA) is issuing this Provider Alert to inform pharmacy providers that the Patient Review and Coordination (PRC) referral line phone number has been changed.

Effective immediately, providers should use 1-800-562-3022, extension 15606 during regular business hours, Monday through Friday, 8 a.m. to 5 p.m. to request an override.

HCA updated the Prescription Drug Program Billing Guide, dated August 6, 2020, to reflect this change.