Coming soon! A crisis counseling program called Washington Listens

Washington State Health Care Authority sent this bulletin at 06/01/2020 09:31 AM PDT

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Coming soon! A crisis counseling program called Washington Listens

In response to the COVID-19 pandemic, the state is standing up a Crisis Counseling Program (CCP) called Washington Listens. Washington Listens will provide non-clinical support based support to people experiencing elevated stress due to COVID-19.

Anyone in the state can call Washington Listens. The person in crisis will speak to a counselor and receive support and connection to community resources in their area. The program is anonymous and no identifying information is maintained.

When a caller reaches out to Washington Listens they will select their preferred language and accessibility option. Their call will then be routed to a live person for assistance.

People who staff Washington Listens will receive basic training needed to provide support to individuals during the COVID-19 pandemic.

The following is a list of providers and tribes who will be starting up a team.

Crisis Connections
Community Integrated Health Services (CIHS)
American Indian Community Center (AICC)
Swinomish Tribe
Colville Tribe
Frontier Behavioral Health (FBH)
Okanogan Behavioral HealthCare (OBHC)

To learn more

Read the Washington Listens fact sheet
Or contact Matt.Gower@hca.wa.gov or Amanda.lewis@hca.wa.go

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.