Dental and orthodontic authorizations – effective immediately

Having trouble viewing this email? View it as a Web page.

Health Care Authority (HCA) logo

Apple Health (Medicaid) Provider Alert

Attention dental and orthodontic providers, 

Effective immediately, due to Governor Inslee’s statewide Stay Home, Stay Healthy proclamation to combat the spread of COVID-19, the Health Care Authority’s (HCA) Medicaid dental authorizations unit is teleworking.

To request authorizations, providers are strongly encouraged to use one of the following ways to avoid a delay in services:

  • Online submission: HCA’s Prior Authorization webpage
  • The FastLook™ and FastAttach™ services provided by National Electronic Attachment, Inc. (NEA). You may register with NEA online and entering “FastWDSHS” in the blue promotion code box. Contact NEA toll-free at 1-800-782-5150, ext. 2, with any questions.

HCA will not process authorization requests submitted by mail (including those requests already received or recently mailed) until staff is back to work in the office. At this time, that date is unknown.

See also HCA’s online submission instructions and the Dental Services Billing Guide and the Orthodontic Services Billing Guide on HCA’s Provider billing guides and fee schedules webpage.