Requesting ASL Interpreter Services

Washington State Health Care Authority sent this bulletin at 09/16/2019 09:00 AM PDT

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New process for requesting sign language interpreters

The Health Care Authority (HCA) will be partnering with the Office of Deaf and Hard of Hearing (ODHH) to create a new process for requesting sign language interpreters effective January 1, 2020.

Changes effective October 1, 2019

Effective October 1, 2019, Universal Language Service (Universal) will no longer accept requests for any sign language modality under the HCA contract for appointments on or after January 1, 2020.

If you already have interpreters scheduled for 2020 appointments, HCA will transition them to the new process by December 31, 2019.
Universal will continue to fill requests for sign language interpreters for dates of service through December 31, 2019.

Please visit our HCA Sign Language Interpreter Contract Transition webpage for additional information.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than two million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and, beginning in 2020, the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.