Interpreter Services Scheduling Update

Washington State Health Care Authority sent this bulletin at 06/25/2018 03:00 PM PDT

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Interpreter services scheduling update

HCA has a new vendor, Universal Language Service (Universal), who will be filling requests for authorized requestors for Medicaid-covered and social service interpreter services provided July 1, 2018, and after.

Interpreter update

All documents submitted by Friday, June 22, 2018, at 5 p.m. are being processed and can be viewed online.

Interpreters must log in to their Universal account to view the status of their documents.

Interpreter accounts will continue to be updated in real time to confirm and crosscheck all requirements.

Jobs will be assigned to interpreters throughout the next few days. Priority will be given to July jobs transferred from Language Link.

Interpreters who meet all requirements will be reassigned to their original jobs.

Medicaid and social service providers update

Facility accounts will be entered throughout Tuesday, June 26, 2018. HCA requirements will be confirmed and cross-checked before issuing login credentials to individual authorized requestors.

Authorized requestor login credentials will be sent throughout Wednesday, June 27, 2018.

Authorized requestors will be able to view their jobs transferred from Language Link.

If you have not already done so, please sign up with Universal.

Providers can register with Universal at: https://hcauniversal.com/new-requester-registration/
Interpreters can register with Universal at: https://universallanguageservice.com/careers/interpreter-translator/new-interpreter-translator/

Please visit the HCA's Interpreter Services website for more information.

About the Health Care Authority (HCA)

The Washington State Health Care Authority purchases health care for more than 2 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and, beginning in 2020, the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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Nondiscrimination

The Washington State Health Care Authority (HCA) complies with all applicable federal and Washington state civil rights laws and is committed to providing equal access to our services. Visit HCA’s website to view complete nondiscrimination statements.