What has changed since last update?
Clearing the browser cache continues to resolve the issue for most users – please be sure you clear the cache for all history. We have attached instructions for all three supported browsers to help you.
If you access the Report Portal via SAW, we recommend either:
- using an “incognito” session (in Edge, it’s called an InPrivate window; in Firefox, it’s called a private window), or
- working with your local IT support to flush your DNS settings and then clear your browser cache
If you try the above and are still experiencing an issue, please let us know and provide screenshots or details if possible.
We will continue to monitor and provide updates.
Update sent 9/29/25 10:15 a.m.
What has changed since last update?
We believe this issue is related to changes that were made to the Report Portal yesterday (Sunday, September 28.)
Clearing the browser cache has resolved the issue for most users. Please try clearing your cache (your local IT can assist with this if needed) and then report back to let us know if that worked or not. We will continue to look into this to ensure we’ve addressed all reported issues.
Thank you!
Message sent 9/29/25 9:15 a.m.
What is impacted?
The Reporting Portal and BI Launchpad are experiencing degraded service.
Who is impacted?
Reporting Portal and BI Launchpad users.
How does this impact customers?
Users are unable to log in or access Enterprise Reporting systems.
When did the incident start?
Monday, September 29, 2025 at 6 a.m.
Technical Notes:
OFM is investigating the issue and will communicate with users when the issue is fixed. Ref:INC0167625
This communication was sent to:
OFM GovDelivery ER and HRMS topics
Questions?
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