New on-demand telephonic interpretation system available January 2, 2025
L&I’s interpreter services vendor SOSi will launch their phone line “WordBridge On-Demand” on January 2, 2025. This phone line supports medical and vocational providers with their on-demand telephonic interpretation needs 24/7, every day of the year.
WordBridge On-Demand will eventually replace CTS Language Link. CTS Language Link will continue to be available until February 28, 2025. However, providers are encouraged to use WordBridge On-Demand as soon as possible after January 2 to ensure a smooth transition. This overlap in services will help ensure on-demand telephonic services without interruption.
Information for Self-Insured Employers and Third Party Administrators
SOSi provides a scheduling system for in-person or on-site (IPI or OSI), video (VRI), and telephonic (OPI) interpretation services during medical and vocational appointments in and near Washington State, VRI and OPI services out-of-state, and on-demand IPI, VRI, and OPI services. This includes interpretation services on behalf of the self-insured employers or their Third Party Administrators (TPAs) for the benefit of self-insured injured workers.
Self-insured employers are required to pay bills associated with interpretation appointments booked through the scheduling system according to the Medical Aid Rules and Fee Schedule (MARFS), Chapter 14: Language Access Services for Spoken Languages (wa.gov). See also MARFS updates and corrections page for new interpreter services rates effective November 1st, 2024.
Information for Medical and Vocational Providers
Providers will be able to validate claim eligibility before interpreter services are initiated to ensure payment for interpretation services. Only L&I providers treating Washington state fund, self-insured, and crime victim patients may access the WordBridge on-demand services. For all other claims, please coordinate with the insurer to obtain interpreter services.
You must be registered in WordBridge in order to access on-demand telephonic interpretation services. SOSi will send an email to all scheduling staff authorized in WordBridge with your organization’s WordBridge account ID, which will be required in order request on-demand interpretation services.
WordBridge On-Demand Provider User Guide
Visit the L&I website for WordBridge registration instructions or email the Interpreter Services program: Interpretation@Lni.wa.gov.
Information for Language Access Providers (LAPs)
WordBridge On-Demand will provide flexibility for LAPs who make a meaningful difference and impact the lives of the L&I providers and Limited English Proficient workers and crime victims we serve.
Visit WordBridge.io for registration instructions, training videos, and a reference guide.
If you have any questions or need assistance with registration, please reach out to SOSi help desk at 1-888-224-0126 or via email Support@wordbridge.io.
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