SOSi’s Scheduling System Goes Live June 17

Washington State Department of Labor & Industries sent this bulletin at 04/19/2024 02:57 PM PDT

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washington state department of labor and industries - claims and insurance

Self-Insurance

SOSi’s Scheduling System Goes Live June 17

L&I entered into a contract with SOSi (SOS International LLC) for on-demand and pre-scheduled spoken language in-person, video, and over-the-phone services earlier this year. SOSi’s scheduling system, WordBridge, goes live June 17.

Here is what you need to know to ensure a smooth transition:

  • SOSi has started contacting self-insured employers or their representatives to document billing requirements. Please be responsive to their inquiries.
  • Providers may book requests and Language Access Providers (LAPs) may accept assignments in WordBridge ahead of the launch for dates of service on or after June 17.
  • Providers must cancel all requests in the interpretingWorks system for dates of service on or after June 15.
  • LAPs must register with SOSi to receive referrals and be paid for scheduled and on-demand services provided on or after June 17.
  • All L&I accounts for on-demand interpreter services will be de-activated June 17 for services delivered on or after June 17.
  • Services scheduled and delivered through interpretingWorks after June 14 will not be paid.
  • Services scheduled and delivered through interpretingWorks on or before June 14 should be paid following the Medical Aid Rules and Fee Schedule and corresponding Washington Administrative Codes.

Frequently visit L&I’s Interpreter Services website for updates, available trainings, and to view the FAQs.

Please send questions to Interpretation@lni.wa.gov.