SOSi’s Scheduling System Goes Live - Pre-Register NOW!

Washington State Department of Labor & Industries sent this bulletin at 04/19/2024 02:05 PM PDT

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Interpreter Services at L&I

SOSi's Scheduling System Goes Live - Pre-Register NOW!

SOSi’s scheduling system WordBridge goes live June 17, 2024.

What you need to know to ensure a smooth transition

  • Language Access Providers (LAPs) must register with SOSi to receive referrals and be paid for scheduled and on-demand services provided on or after June 17.
  • All L&I accounts for on-demand interpreter services will be deactivated June 17 for services delivered on or after June 17.
  • Providers may book requests and LAPs may accept assignments in WordBridge ahead of the launch for dates of service on or after June 17.
  • Providers must cancel all requests in the interpretingWorks system for dates of service on or after June 15.
  • Services scheduled and delivered through interpretingWorks after June 14 will not be paid.

Pre-Registration Instructions for LAPs

SOSi will begin contacting LAPs on April 21 to walk them through the registration process. If you need assistance or you have not heard from SOSi by May 13, email SOSi at Support@Wordbridge.io.

Next Steps

L&I will send messages when:

  • Providers and their scheduling staff can access WordBridge through My L&I and start booking requests.
  • WordBridge begins sending assignment offers to the LAPs.
  • Training opportunities become available.

Check L&I’s Interpreter Services website for updates, available trainings, and to view the FAQs.

If you still need help, please contact us at Interpretation@lni.wa.gov.