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"Maybe stories are just data with a soul."
-Brené Brown, American professor, social worker, author and podcast host.
Please ask your staff and coworkers to sign up for our GovDelivery notifications. This will ensure they receive the latest updates about the ESIT DMS system as well as our monthly Known Issues Document.
In the month of May, ESIT Help Desk staff processed a total of 887 requests:
- 153 data fixes,
- 379 administrative changes,
- 242 requests to give school districts access to IFSPs,
- 113 ACORN Support related requests.
2024 Help Desk Data Fixes.
Series 1: all administrative requests including school district access and ACORN support.
Series 2: data fix requests.
Top 10 Data Fix Requests 2024
If your program is implementing changes and you can anticipate that administrative changes in child records will be required, please notify the ESIT Help Desk ahead of time so we can anticipate the influx in requests.
Starting now, our data fix schedule has shifted to a weekly release. Data fix requests will be addressed every Thursday morning. To ensure timely resolution, kindly submit your data fix request by Wednesday at 4 p.m. We will notify users once the data fixes are released.
We want to assure you that when reaching out to the Helpdesk, there is no need to send encrypted emails. Our team is equipped to handle your inquiries securely, and privacy remains a top priority.
When uploading documents to the DMS, please format documents to a PDF. This will ensure that these documents will migrate to ACORN when we go live in the new system. Thank you!
The ACORN Office Hours are an opportunity for ACORN Users to connect with the DSAT and PCG teams to ask questions and receive technical assistance. ACORN Office Hours are scheduled every Friday from 9 -10 a.m. PST.
You can join the Microsoft Teams Meeting using this link:
Meeting ID: 214 221 472 407
Passcode: 35ZAs6
Beginning June 7, we will implement a short training at the beginning of the ACORN Office Hours. The training will be a task specific learning opportunity. Topics for the upcoming weeks are:
- June 7: Local Host Errors
- June 14: Single Sign On/Toggling Roles
- June 21: Navigation Pathway
- July 5: No Office Hours
During our Office Hours, we will ask “How To” questions. Please submit your questions by Thursday to ESIT Data Systems and Analysis Manager, Kim Hopkins, at kim.hopkins@dcyf.wa.gov.
If you would like to report bugs or glitches, please submit these here.
If you would like to submit ideas for improvements and changes, please submit these here.
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Writing a good service ticket is not only helpful for the Helpdesk staff, but also for yourself. It can save you time and frustration by getting you the right solution faster. Here are some key points to remember when emailing the help desk:
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Provide relevant details: The more information you can provide about the issue, the easier it will be for the help desk to identify and fix it. For example, include the ChildID when available, or child name/dob when necessary. Also, mention the steps you took before encountering the issue, and the expected and actual outcomes.
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Use screenshots: A picture is worth a thousand words. Sometimes, a screenshot can show the issue more clearly than words. You can use the Snipping Tool or the Print Screen button on your keyboard to capture a screenshot of your screen. Then, attach it to your service ticket using the Attach File option.
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Avoid jargon: Try to use simple and clear language that anyone can understand. Avoid using acronyms or technical terms that might confuse the help desk staff. If you have to use them, make sure to explain what they mean.
We hope these tips will help you write effective service tickets that can get you the best possible response. Remember, details matter! The more details you provide, the faster and better the Helpdesk can help you.
For Assistance with ESIT DMS, email dcyf.esithelp@dcyf.wa.gov.
- This is the most efficient way to get in the queue for assistance.
- Send a description of your problem and include the child ID.
- In some cases, it may be helpful to send a screenshot.
- You may send a message directly through ESIT DMS if you do not need to attach screenshots to resolve the issue.
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