Accessing VIIS 2025 

To begin using VIIS 2025, please sign in using your provided credentials on the VIIS website. 

 

VIIS users should have received two emails: 

• Email 1: Your unique VIIS 2025 username 
• Email 2: Your temporary unique password (sent only to users who have completed all required trainings)

If you have not yet received both emails, please ensure you have completed your required eLearning in the Virginia LMS.  

Need Help? Live Support is Available 

If you need assistance accessing VIIS 2025, experience any issues during login, or have questions, our live support services team is ready to help:

 

Our New Live Support Services are available for anyone needing guidance on accessing and navigating VIIS 2025. 

• Email: VAIIS.HELPDESK@STCHOME.COM   
• Phone: 804-773-7250 
• Live Chatbot available on the VIIS homepage  

Forecasting Functionality Alert:  

As part of the transition, we are running a large-scale background process to forecast immunization needs for all patient records in the system. This work is still in progress and will continue after GoLive.

 

There will be no impact to point-of-care functionality. When you access a patient’s record in VIIS, the system will automatically perform a real-time forecast to show which vaccinations are due or upcoming. This ensures you will continue to have accurate, up-to-date information during clinical visits, just as you expect.  

 

At launch, some system-wide reports (such as coverage rate reports and school-entry summaries) may not immediately reflect complete forecasting across all patient records. We are working diligently to complete this process over the next several weeks.

 

We will keep you informed as this work progresses and will notify you once full forecasting is complete, and all reporting functions are fully available. 

Additional Resources: