Leesburg Police Department Upgrades Emergency Communications Center Call Handling Equipment

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Leesburg Police Department

News Release

Leesburg Police Department

65 Plaza Street NE, Leesburg VA 20176

For Immediate Release

September 28, 2020

Media Contact:

Officer Michael Drogin
Public Information Officer
(703) 771-4538

Leesburg Police Department Upgrades Emergency Communications Center Call Handling Equipment

Leesburg, VA – The Leesburg Police Department, with the support of the Town of Leesburg, as well as the support of the Mayor and Town Council, late last year chose to continue operation of our Emergency Communications Center, which has been in continuous operation 24/7/365 since October 1997. Additionally, as of February 10, 2020 the Leesburg Police Department’s Emergency Communications Center has been officially named as a secondary public-safety answering point, or PSAP, by the Federal Communications Commission. With this designation comes the need for new technology infrastructure.


We are proud to announce that as of the end of last week, the Leesburg Police Department has upgraded our Emergency Communications Center call handling equipment through Intrado. The procurement and implementation of the new Intrado VIPER call handling equipment and the required connectivity for emergency call delivery refreshes an aging telephone system and provides the Town’s PSAP with the ability to receive both voice and data. It also provides a pathway to Next Generation911 services. This includes Automatic Number Identification/Automatic Location Identification (ANI/ALI), which enables our dispatchers to receive a callback number and location of the caller, as well as to rebid the caller’s location to improve accuracy. The Town collaborated with Loudoun County to leverage the existing Next Generation 911 phone infrastructure to reduce costs and to take advantage of the County’s redundant network. We are also currently in the process of upgrading our Computer-Aided Dispatch (CAD) system through Tyler Technologies.


“This major technological accomplishment will aid the Leesburg Police Department in providing public safety excellence and exceptional customer service for years to come. All of this would not have been possible without the leadership and oversight of Project Managers Lieutenant T. J. Moore and Deputy Director of Information Technology John Callahan. Additionally, the project received significant support from Town Manager Kaj Dentler, Mayor Burk and the Town Council, as well as Information Technology Director Jakub Jedrzejczak. I would also like to thank our dispatchers for their assistance with the implementation of this project,” said Chief Greg Brown.