FCPS Launches New Parent Technology Help Desk, Readies Students and Families for Virtual Learning
To support families who are working with their children during distance learning, Fairfax County Public Schools is launching a new Parent Technology Help Desk, effective today, Monday, August 24. The number is 1-833-921-3277 (833-921-FCPS). It will be answered by staff 7 a.m.to 11 p.m., seven days a week. If the help desk is unable to solve the issue on the phone with the parent or guardian, they will enter a ticket on the parent’s behalf and the request for help will be transferred to the appropriate FCPS team.
Parents or guardians who need help in a language other than English should let help desk staff know, and a interpreter will join them on the line. (FCPS also has existing parent information phone lines, available in eight different languages, that can assist with general questions about FCPS.)
FCPS has also set up an online portal to allow older students and parents and guardians to request technology help directly.
Get more information about the new Parent Technology Help Desk.
Next Superintendent Town Hall to Be Held Wednesday, August 26
Join FCPS Superintendent Scott S. Brabrand for another opportunity to ask questions and provide your thoughts on Wednesday, August 26, from 6 to 7 p.m. The focus of the Aug. 26 town hall will be special education.
Send your questions in advance to returntoschool@fcps.edu or call into the town hall live at 1-800-231-6359. The meeting can be viewed on FCPS cable TV channel 99 or on the FCPS website.
View last week’s town hall.
Spanish Language Town Hall on September 1
FCPS will hold a virtual town hall in Spanish on Tuesday, September 1 from 6:30 to 7:30 p.m. It will be broadcast on cable TV channel 99 or on the FCPS website. It will also be shown on the FCPS Spanish Facebook page
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