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Cardinal Care Advocate Access
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July 1, 2025
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Cardinal Care New Health Plan Contracts Launch TODAY
What's Changing
- Cardinal Care’s Health Plans:
- A stronger focus on member centered care and extra benefits offered by the health plans to help connect members to timely care and services, including resources and assistance to address their needs.
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FAMIS Members can now make plan choices through the health plan enrollment broker
- Current Molina members will be enrolled in Humana with an effective date of July 1, 2025, and will have 90 days from the effective date to make a change.
- All individuals with Foster Care Medicaid eligibility (including adoption assistance and former foster care members) will automatically be enrolled in Anthem Healthkeepers Plus on July 1, 2025.
What's Staying the Same
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Medicaid Enrollment: Members will continue to be enrolled in Medicaid
as long as they remain eligible.
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Benefits and Services: Member benefits will not be interrupted as long as they remain eligible for Medicaid.
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Choice: Members have a right to choose a health plan. They can stay with their current health plan or change plans.
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Resources
Flyers and More
Medicaid Managed Care Advocates
These advocates assist members if they experience challenges with enrollment or disenrollment, continuity of care, accessing benefits, and health plan timeliness.
Advocates can:
- Answer questions about billing, care coordination, and plan benefits.
- Provide information and assistance with grievances and appeals.
Learn more: Office of the State Long-Term Care Ombudsman (DARS) 1-800-552-5019 (TTY Toll-free 800-464-9950)
Medicaid Application Assistance
Enrollment Broker
Members have three easy ways to learn about the managed care health plans, compare plan provider networks and enhanced benefits, and change plans.
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New Cardinal Care Mobile App! Download the free Virginia Cardinal Care Mobile App on your Android or iPhone, by searching for “Virginia Cardinal Care” on Google Play or the App Store:
- Cardinal Care website: Enroll
- Contact the Helpline:
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Hours of operation: Monday – Friday, 8:30 a.m. – 6:00 p.m.
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Toll-free number: 1-800-643-2273
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TTY: 1-800-817-6608
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Stay Connected With Us
Looking for more tips, health resources, and Medicaid updates? Stay connected by following us on social media!
Join our community on Instagram, Facebook, LinkedIn, and YouTube for the latest news, inspiring stories, and helpful tools to make the most of your benefits.
Please bookmark or favorite the Cardinal Care Website.
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