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Cardinal Care Correspondence
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June 26, 2025
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Helping You Navigate Medicaid in Virginia
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Watch the Top Questions Members Asked About the July 1 Changes to Medicaid:
 Key Highlights
- New Cardinal Care Managed Care (health plan) Contracts will be effective July 1, 2025-- What does this mean for you?
- Molina will no longer be a health plan option through Virginia Medicaid
- Humana is a new Virginia Medicaid health plan
- You can choose a different health plan if you want to from June 19th - September 30th
- Care coordination will be enhanced to better support you and your specific needs
- The enhanced benefits offered by each health plan may change
Cardinal Care Health Plan Options Are Changing
You Can Select a New Plan
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June 18: Health Plan Auto-Assignment
Molina members were mailed a letter telling them they will be enrolled in Humana starting July 1 or they may select a different plan during Cardinal Care open enrollment
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June 19: Cardinal Care Open Enrollment Begins
All Medicaid members can select a different health plan if you choose to
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July 1: Humana Coverage Begins
Humana coverage will begin for former Molina members and new members assigned to Humana. If you selected a different health plan before June 18th, coverage through the new plan will begin today
You have 90 additional days to compare and change plans.
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July 18 / August 18 / September 18: Your New Plan
If you choose a new plan before the 18th of the current month, the new plan with start the 1st of the next month.
If you choose a new plan after the 18th of the current month, the plan will start the following month.
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September 30: Cardinal Care Open Enrollment Ends
The enrollment period for you to compare and change plans ENDS. Open enrollment is the next time you can change plans.
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Your Health Plan, Your Choice
You do not have to change your health plan* if you don't want to!
*except Molina Members
Scan the QR Code to take you to the Virginia Managed Care website OR download the FREE “Virginia Cardinal Care” mobile app on your phone to:
- Find which health plans participate with your doctor or other medical providers.
- Compare each health plan and their added benefits.
- Select the health plan you want to change to.
Questions About Changing Your Plan?
CALL 1-800-643-2273
TTY: 800-817-6608
M-F 8:30 a.m. - 6 p.m.
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Find a Doctor!
If yes, please visit the Find a Provider webpage to learn more about providers in your area.
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How to Renew Your Coverage
Health coverage from Virginia Medicaid needs to be renewed each year. This is called an annual renewal.
There are 3 main things you need to know:
- If your local department of social services has all of the information needed to complete your renewal, this process will be done automatically.
- You will receive a notice in the mail telling you if your coverage will continue for another year.
- If your renewal cannot be completed automatically, you will receive a paper renewal form in the mail. This means you must take action to renew your health coverage.
Visit CoverVA.org for instructions on how to renew your coverage in faster, easier ways.
Not a Medicaid Member?
Virginia Medicaid offers quality low-cost and no-cost coverage. .
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What's Happening Around the Commonwealth?
The Board of Contractors is on track to receive more than 14,000 new applications this year from contractors and tradesmen applying for licensure in the Commonwealth. The projected number is a ten percent increase from 2024 and nearly double the application volume handled a decade ago.
“Contractors and tradesmen know that opportunity thrives in Virginia,” said Governor Youngkin. “With record investment in the Commonwealth across industries, Virginia isn’t just competing to win, Virginia is winning! To everyone who is looking to start the next great chapter in their professional career: Virginia is the place to build your future.”
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Stay Connected With Us
Looking for more tips, health resources, and Medicaid updates? Stay connected by following us on social media!
Join our community on Instagram, Facebook, LinkedIn, and YouTube for the latest news, inspiring stories, and helpful tools to make the most of your benefits.
Please bookmark or favorite the Cardinal Care Website.
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Improving Health Outcomes and Connections |
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Find Your Next Job in Virginia
In February 2025, Governor Glenn Youngkin announced the launch of "Virginia Has Jobs," a bold effort designed to further unleash the Commonwealth's economic strength by connecting Virginia's tremendous job opportunities with a robust and talented workforce.
With the industries spanning from technology, healthcare, manufacturing, and more; visit the link below to join the exciting teams waiting for qualified candidates!
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Free Community College
Looking to go back to school to further your career? Medicaid Members May be Able to Qualify For FREE Community College. G3 tuition assistance is for students living in Virginia who qualify for state financial aid with a household income that’s less than $111,000. G3 is available for select programs in six of Virginia’s most in-demand industries, including Education, Healthcare, Hospitality & Culinary Arts, Information Technology, Public Safety and Skilled Trades & Manufacturing.
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Volunteer
Volunteering has the power to spark change, strengthen lives, and produce lasting impacts for communities throughout Virginia.
Discover opportunities to volunteer and serve in your community! From providing transportation to helping at events to teaching people to knit and more-- there are so many ways you can volunteer your time and skills.
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You Asked, We Answered
Question: Can I use my Cardinal Care health plan out of state while visiting and assisting an elderly aging parent?
Answer: Traditionally, out of state coverage is provided in relatively limited situations. Out of state emergency services are covered and there are also prior authorization procedures allowable for the access of services that an individual is unable to access within Virginia. We encourage you to reach out to your health plan for more information.
Question: How do you learn which providers are in-network?
Answer: You can check on the Cardinal Care app, the Managed Care website, over the phone with your health plan, or on your health plan's website.
Questions: What happens if my D-SNP health plans are not aligned, what actions would I need to take?
Answer: If you are eligible for or have Medicare, you can choose a Dual Eligible Special Needs Plan (D-SNP) for your Medicare health coverage. A D-SNP is a Medicare Advantage plan. It works with your Medicaid health plan. If you want to have your health plan aligned, contact your D-SNP plan to make sure that you've chosen the Medicare plan that you want. Once you have chosen the D-SNP that you want, DMAS will align the Medicaid health plan.
Let us know what you want to see in future newsletters by filling out a short survey at the bottom of this email. Click on the thumbs up 👍or thumbs down👎, provide feedback, and then check back each week to see the answers to your questions.
 Please only send general questions about Virginia Medicaid, questions about your coverage should be submitted to the Request Portal.
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Upcoming Meetings and Events |
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Want to stay updated on the agency? The Virginia Department of Medical Assistance Services (DMAS) hosts many public meetings every month that you are welcome to attend.
For more information about these meetings, visit the Upcoming Meetings page on our website.
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July 18
Children's Health Insurance Program Advisory Committee of Virginia (CHIPAC) | Friday, July 18, 2025 at 10:00 a.m.
July 24
Pharmacy Liaison Committee Meeting | Thursday, July 24, 2025 at 10:00 a.m.
July 29
External Financial Review Council | Tuesday, July 29, 2025 at 1:00 p.m.
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Important Dates for Virginia Voters
September 9, 2025 - Special Election
US House of Representatives, 11th District
- Register to vote/update registration: 9/2/2025
- Early in-person voting: 7/25/2025 - 9/6/2025
- Apply for a ballot to be mailed to you: now - 8/29/2025
November 4, 2025 - General and Special Elections
Governor, Lieutenant Governor, Attorney General, Virginia House of Delegates, Local Offices
- Register to vote/update registration: 10/14/2025
- Early in-person voting: 9/19/2025 - 11/1/2025
- Apply for a ballot to be mailed to you: now - 10/24/2025
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DMAS Employee Highlight
This week's DMAS Employee Highlight is Om! Om is a Managed Care System Analyst and has worked for DMAS for almost three years now!
What Om loves about working at DMAS is the "collaborative and supportive work environment that brings [a] positive experience."
"DMAS is an agency with a clear mission and purpose that aligns with my values," Om said.
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Share Your Story
We'd love to hear how Medicaid has made a difference for you or your family.
Share your story with us by filling out a short survey. Selected stories may be featured on our social media accounts to inspire others and show the impact of Medicaid in our community. Your voice matters—help us tell the story of Medicaid's impact!
Did You Know?
Virginia Medicaid has a newsletter for Spanish-speaking Medicaid members!
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