Care Coordinators: Helping You Chart a Path to Better Health

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Virginia Department of Medical Assistance Services
Photograph of medical provider sitting on a couch with a patient reviewing documentation on a tablet. Both are wearing mask.

Your care coordinator is a resource to help you make sure you are getting the health services you need.  Your care coordinator works with you to create a personalized care plan to meet your health needs and preferences, and helps answer questions about your health care. Care coordinators can also:

  • help you find a new provider or specialist;
  • help you access needed community resources and social services;
  • improve communication between your providers through care team meetings;
  • monitor your progress toward meeting your goals.

If you need assistance or want more information, call your health plan’s care coordinator (CC) at one of the numbers listed below. 

Aetna Better Health of Virginia

1-855-652-8249; press #1 and ask for CC

Anthem HealthKeepers Plus   

1-855-323-4687; press #4; TTY: 711

Magellan Complete Care 


Optima Health

1-866-546-7924; or 757-552-8398



Virginia Premier



Call Your Care Coordinator!