Permit Arlington, the County’s new online permitting system for land development activities, will move permit applications from paper to online. The new system will be implemented in two phases.
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Phase I will move more than 30 permit types from paper to online processing
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Phase II, which will bring the remaining permits online, is anticipated in 2020. Phase II permits will continue to be processed through current options.
In addition to the new online permitting system, Permit Arlington includes:
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A centralized space for in-person customer visits
- An updated website for permitting activities that will go live as part of Phase I
Both physical and virtual spaces aim to achieve a transformative customer experience.
Phase I permits will include:
- Online applications
- Online plan review where applicable
- Online payment
Help navigating the new system will be readily available.
- Staff assistance during office hours
- Phone and email assistance for technical support and customer service
- How-to videos on how to use the system
Before the system goes live, all customers with Phase I permits in process will be contacted with information on how to create an account and access these permits in the new Permit Arlington system.
Save the date! Attend an open house on Aug. 22 or Sept. 17 to learn how the system works, get answers to your questions, and give us your feedback.
Questions? Contact us at:
We will keep you updated in future editions of Planning + Building eNews, on our website at arlingtonva.us/permitarlington and via social media and other County communications channels.
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