Prosthetics and Sensory Aids Ordering Batteries (for hearing aids and other hearing-related devices)

Veterans Health Administration sent this bulletin at 10/30/2014 12:45 PM EDT
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Veterans Health Administration Update:
Prosthetics and Sensory Aids
Doctor smiling at Veteran
 

Ordering Batteries
(for hearing aids and other hearing-related devices)

 

Veterans who are authorized to receive batteries from the VA may request additional batteries in the following ways:

1.    Through the Mail

  • Use the blue VA Form 2346, Request for Batteries and Accessories card/envelope received with your initial or latest battery order.
  • Complete the form and mail it to the Denver Acquisition & Logistics Center (DALC) at the address provided on the form:

VA Denver Acquisition and Logistics Center
P.O. Box 25166
Denver, CO  80225-0166

If you do not have the blue VA Form 2346, please use the automated phone option to contact the DALC (see below) or contact your local VA audiology clinic.

2.    Over the Phone

Call the DALC at 303-273-6200

  • Press 1 for the Automated Battery Reorder System
    • The system will ask for your social security number and zip code
    • You can then select which authorized batteries to re-order

Additional options from the DALC:

  • Press 2 to request batteries, hearing aid accessories, or amputee prosthetic socks from a customer service agent.
  • Press 3 for issues related to hearing aid repairs.

  • Press 0 for all other issues.

3.    Online with eBenefits

Visit the eBenefits Web site at:  www.ebenefits.va.gov

For security purposes and to protect your personal information, you must first apply for a Premium Account (Level II Credentials) through the eBenefits website.

Once logged in as a Premium User, select "Apply for Benefits" then look for the subcategory called "Health".  You can click on the option called " Order Hearing Aid Batteries and Prosthetic Socks” to re-order your batteries.  This link will take you to a page where you can order hearing aid batteries and prosthetic socks. Select the product you want to order.

A confirmation e-mail will be sent to the address you have on file once the order is processed.  If there is a problem, an error message to that effect will pop-up and direct you to a help line to call and complete your order.

For assistance, please contact the eBenefits Customer Service at (800) 983-0937, option 2.

Please Note:  You CANNOT order batteries through the My HealtheVet Web site

Once ordered, your batteries should arrive within 7-10 days.

Please reorder when your remaining supply of batteries is sufficient for approximately 30 days.  Based on the information contained in your request, each order will contain batteries sufficient to operate your hearing aid or device for approximately six months

 

Hearing Aid Batteries