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VA now uses digital explanations of payment (EOPs) for providers who submit claims directly to VA. Digital EOPs offer faster access to payment details and reduce paperwork. They are available through the Electronic Claims Adjudication and Management System (eCAMS) Provider Portal (ePP).
Get started with digital EOPs by visiting the eCAMS Provider Portal, reviewing the registration prerequisites, and following the step‑by‑step guide located in the training documents section.
You may still opt to receive paper EOPs after creating an ePP account. If you’re unable to register, you can request paper EOPs by emailing eCAMSHDSupport@va.gov with your National Provider Identifier (NPI), a VA claim transaction control number (TCN), and contact information. Call 877-881-7618 if you need help.
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VA’s External Provider Scheduling (EPS) system makes it easier to schedule appointments with Veterans. EPS securely connects to your existing scheduling system, allowing VA staff to book the appointment slots you choose to share digitally. This cuts down on phone calls, helps Veterans see their preferred providers (that’s you!), and frees up more time for patient care.
“By incorporating MUSC’s specialists directly into the VA scheduling platform, we’ve drastically reduced delays in consults and increased transparency for both patients and care teams,” says Dr. Edward O’Bryan, Associate Professor of Medicine at the Medical University of South Carolina (MUSC). “Allowing VA staff to view and book community appointments will empower schedulers, reduce wait times, and improve outcomes.”
Join over 27,000 providers across 78 specialties nationwide already in EPS. Have questions? Email us at EPSProvider@va.gov.
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Explain to Veterans how moving their body provides a host of benefits to their health.
An active lifestyle can reduce fatigue, improve sleep, ease anxiety and depression, and support brain health. It also lowers inflammation and the risk of chronic conditions such as heart disease, type 2 diabetes, hypertension, and obesity – offering a natural, accessible path to better health for many Veterans, especially those at higher risk.
You can play a key role by empowering your Veteran patients to move in ways that feel meaningful to them. Every stretch, step, and stride can help them build a healthier, more fulfilling life.
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Opioid safety for Veterans with chronic pain (required)
This required course promotes evidence-based techniques to improve patient outcomes for Veterans with chronic pain and decrease complications associated with opioid prescribing. The web-based training is suitable for pharmacy professionals, physicians, and other clinicians.
Preventing suicide through lethal means safety and safety planning (recommended)
This course provides lethal-means safety training and resources for mental health and suicide prevention clinicians. The web-based training is suitable for mental health professionals, physicians, and nurses.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ANCC, APA, NBCC, ASWB, JA IPCE, NYSED SW, NYSE DP
Skills training for evaluation and management of suicide (recommended)
This course provides training on how best to use VA clinical practice guidelines for suicide risk assessment and management among Veterans. The web-based training is suitable for mental health professionals, physicians, and nurses.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ANCC, APA, NBCC, ASWB, JA IPCE
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Understanding military culture in PTSD treatment
Understanding military culture is key to caring for Veterans with PTSD. This course explains how military culture shapes assessment and adherence to treatment. It’s suitable for mental health professionals, social workers, and health care professionals.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: APA, ASWB, NYSED SW, NYSEDP
Personalizing trauma-informed care for Veterans
This video explores how past trauma can influence Veterans’ engagement and response to care, helping providers strengthen trauma-informed care practices. It’s suitable for physicians, clinicians, nurses, and health care professionals.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ANCC, APA, ASWB, JA IPCE, NBCC
Tips for clinical care of Veterans with exposure concerns
This webinar features interviews with professionals from specific occupational groups, offering quick, hands-on skills to help providers address Veteran exposure concerns. It complements the more detailed learning available through the War Related Injury and Illness Study Center within Health Outcomes Military Exposures (WRIISC-HOME) webinar series. It’s suitable for physicians, nurses, pharmacy professionals, and health care professionals.
Location: VHA TRAIN
Credit/hours: Half (0.5)
Accreditations: AAPA, ACCME, ACCME-NP, ACPE, ANCC, JA IPCE
Whole Health for mental health and well-being
Whole Health is VA’s approach to supporting each Veteran as a whole person – not just focusing on symptoms or conditions. This course explores how Whole Health supports mental care. It shifts the focus away from mind-body dualism and toward a care model that treats mental health as central to whole-person well-being. It’s suitable for physicians, nurses, clinicians, pharmacy professionals, social workers, mental health professionals, and other health care professionals.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: AAPA, ACCME, ACCME-NP, ACPE, ADA, ANCC, AOTA, APA, APTA, ASWB, CDR, JA IPCE, NBCC
Training available through Optum and TriWest
Numerous live and on-demand webinars and trainings are offered by Optum and TriWest to fit your schedule. Check them out!
Interested in more Optum and TriWest news and information? Click here for access to Optum newsletters. TriWest’s Provider Pulse newsletter can be found here.
Questions? If you require assistance, please contact the VHA TRAIN Help Desk by email at vhatrain@va.gov.
How to obtain your credit completion certificate:
Once you complete a credited training, you can obtain your credential certificate(s) in four easy steps:
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Log in to VHA Train - https://vha.train.org/vha/login
- Go to “Your Learning”
- Go to “Your Certificates”
- Download your certificate
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COMMUNITY PROVIDERS: Thank you for all you do to support Veterans.
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