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Latest news and information from VA Healthcare-VISN 4

Protect yourself from a recent scam
targeting Veterans

DO NOT PAY up front for VA or
community care appointments

In a recent incident, a Veteran received a fake letter claiming he had a VA appointment and was asked to pay for the visit.

After review, VA later confirmed the Veteran was not enrolled in VA health care, and no appointment had been scheduled. The letter and payment request were fraudulent.

Please remember:

• Veterans should never pay for any VA or Community Care appointment before or at the time of the appointment.
• VA does not charge upfront fees for appointments.
• VA does not send payment requests by email, text message, or phone.
• Community Care appointments are authorized by VA and are free to Veterans except standard VA co-pays when applicable.

If you receive a suspicious letter, call, or message:

• Do not send money or share personal or financial information.
• Contact your local VA medical center directly to verify any appointment.
• Report suspicious activity to:
  • Your facility’s Integrity and Compliance Officer,
  • Integrity and Compliance Helpline at 1-866-842-4357 or VHAOICHelpline@va.gov,
  • VSAFE at 1-833-388-7233 or https://vsafe.gov/, or
  • VA OIG Hotline at 1-800-488-8244.

VA’s Commitment to Protect Veterans

As we observe National Consumer Protection Week, March 2 – 8, we want to reaffirm our dedication to protecting the Veterans we serve from fraud and scams. Veterans have earned their benefits through service and sacrifice, and it is our collective duty to shield them from those who aim to exploit them.

About VA Healthcare-VISN 4

VA Healthcare–VISN 4 is a fully integrated network of 9 VA campuses, 46 outpatient clinics, and 16 vet centers covering 82 counties in Pennsylvania and Delaware and parts of Ohio, West Virginia, New York and New Jersey.

In fiscal year 2025, VISN 4 served 335,466 patients from across the Nation. With an operating budget of more than $5.6 billion and a staff of 17,282, VISN 4 is working hard to deliver personalized, patient-driven health care.

 Annual Report | Newsletter & Fact Sheet

VA health care covers care for your physical and mental health. This includes a range of services from checkups to surgeries to home health care. It also includes prescriptions and medical equipment.