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Important: Opioid safety training required for all VA community providers
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Streamline Veteran appointment scheduling
with EPS
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Veteran Whole Health: Ask how surroundings might affect their well-being
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As a reminder, all VA community care providers are required to complete VA’s opioid safety initiative training. This training is crucial, given the high prevalence of chronic pain and opioid use among Veterans.
Veterans come from a background that’s uniquely different from the general population. Their experiences — whether it’s the rigorous discipline, the stigma surrounding mental health issues, or the hierarchical nature of military life — deeply influence their health-related behaviors and decision-making.
To help you understand how military culture shapes a Veteran patient’s life, VA provides training that will equip you to approach their needs sensitively and effectively.
These training opportunities can give you context and perspective to help you deliver quality care tailored to the needs of your Veteran patients.
Resources: Provider Education and Training | VHA TRAIN
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Looking for a faster way to coordinate Veteran appointments? External Provider Scheduling (EPS) can simplify your workflow and reduce administrative burden – at no cost to you.
EPS connects directly with your scheduling system, allowing VA to book Veteran appointments seamlessly – no more multiple phone calls or faxes. Each appointment includes the necessary authorization referral number.
Participation in EPS is voluntary, but the benefits are significant.
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Participate for free: Onboarding, syncing, and maintaining your availability is free.
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Save time: Eliminate multiple phone calls and faxes, freeing up your time for patient care.
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Reduce administrative load: Simplify coordination and minimize paperwork.
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Maintain control: You decide which scheduling blocks are available to VA.
Be part of the movement and join over 8,000 providers who have adopted EPS. EPS is available at 54 of VA’s 170 sites and is rolling out nationwide. Help grow the EPS network – as many as 1,000 providers onboard each week.
Our team will guide you through setup and integration, supporting over 150 electronic health record and scheduling systems. You retain full control over your calendar and availability.
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When you interact with your Veteran patients, ask them to consider how their surroundings might influence their health and well-being. Factors include safety, clutter, noise, and smells. A safe, comfortable living space supports their well-being.
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C O R E T R A I N I N G
Program description: This required course promotes evidence-based techniques to improve patient outcomes for Veterans with chronic pain and decrease complications associated with opioid prescribing. The web-based training is suitable for pharmacy professionals, physicians, and other clinicians.
Location: VHA TRAIN
Credit/hours: One (1)
Preventing suicide through lethal means safety and safety planning (recommended)
Program description: This recommended course provides lethal means safety training and resources for mental health and suicide prevention clinicians. The web-based training is suitable for mental health professionals, physicians, and nurses.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: APA, ACCME, ACCME-NP, ANCC, APA, NBCC, ASWB, JA IPCE, NYSED SW
Skills training for evaluation and management of suicide (recommended)
Program description: This recommended course provides training on how to effectively use VA’s clinical practice guidelines to develop skills in assessing and managing suicide risk. The web-based training is suitable for mental health professionals, physicians, nurses, social workers, and other clinicians.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ANCC, APA, ASWB, JA IPCE, NBCC, NYSED SW
A perspective for Veteran care (recommended)
Program description: This recommended course introduces military culture, suicide awareness and prevention, military sexual trauma, post-traumatic stress disorder, and traumatic brain injury to providers. The web-based training is suitable for physicians, nurses, and other health care professionals who are new to VA community care.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: AAPA, ACCME, ACCME-NP, ANCC, APA, ASWB, JA IPCE, NYSED SW
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E D U C A T I O N & T R A I N I N G
Program description: This training focuses on aligning existing skills of a good clinical encounter with the elements of a Whole Health approach and educates learners on implementing the foundational elements of Whole Health. The web-based training is suitable for mental health professionals, nurses, physicians, clinicians, social workers, and pharmacy professionals.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: AAPA, ACCME, ACCME-NP, ACPE, ACVREP, ADA/CERP, ANCC, AOTA, APA, APTA, ASWB, CDR, COPS-KT, JA IPCE, NBCC, NYSED-P, NYSED-SW, PACE
Personalizing PTSD treatment related to disaster events
Program description: This training presented by the National Center for PTSD provides evidence-informed strategies and practical tools to support individuals affected by disaster events, including natural disasters, mass violence, and public health emergencies. The web-based training is suitable for mental health professionals, nurses, physicians, clinicians, and social workers.
Location: VHA TRAIN
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ANCC, APA, ASWB, JA IPCE, NBCC, NYSED-P, NYSED-SW
Chronic pain care for patients with multiple conditions
Program description: This training explores collaborative self-management strategies for providers and complex patients who don’t respond to traditional medical treatments and are overwhelmed by pain. The web-based training is suitable for allied health professionals, mental health professionals, physicians, clinicians, and pharmacy professionals.
Location: VHA TRAIN
Credit/hours: Two (2)
Accreditations: ACCME, ACCME-NP, ACPE, ANCC, APA, APTA, ASWB, JA IPCE, NYSED-P, NYSED-SW
Training available through Optum and TriWest
Numerous live and on-demand webinars and trainings are offered by Optum and TriWest to fit your schedule. Check them out!
Interested in more Optum and TriWest news and information? Click here for access to Optum newsletters. TriWest’s Provider Pulse newsletter can be found here.
Questions? If you require assistance, please contact the VHA TRAIN Help Desk by email at vhatrain@va.gov.
How to obtain your credit completion certificate:
Once you complete a credited training, you can obtain your credential certificate(s) in four easy steps:
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Log in to VHA Train - https://vha.train.org/vha/login
- Go to “Your Learning”
- Go to “Your Certificates”
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Download your certificate
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COMMUNITY PROVIDERS: Thank you for all you do to support Veterans.
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R E S O U R C E S
Contact the National Call Center at 877-881-7618 for provider process questions.
Questions about this bulletin? Email us.
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