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Dear Veterans,
In November 2024, VA Tennessee Valley Healthcare System (TVHS) began notifying via text message when your outpatient pharmacy prescription was ready for pick up, in addition to receiving a reminder text message when it’s time to refill your prescription.
This feature will start automatically if your phone number is on file with TVHS. To opt out of notifications, reply “STOP” to the automated text.
Conveniently refill your VA prescriptions remotely
1. Contact the automated 24-hour hotline: 1-866-786-9367
2. Check out the VA Health and Benefits App:
- Veterans can utilize the app to request refills for refillable VA prescriptions, track VA prescription deliveries, and view VA prescription history from the convenience of your mobile device.
3. Online at My HealtheVet:
- Through My HealtheVet, VA's online patient portal, Veterans can request refills for refillable VA prescriptions, track VA prescription deliveries, and view VA prescription history online.
4. Through the mail:
- A refill request form comes with every VA prescription filled. To refill your prescription by mail, complete the request form and mail it to your VA pharmacy at the address listed on the paperwork that arrived with your prescription.
* If you forget to refill your prescription on time, or if your prescription is not longer refillable, please contact VA Tennessee Valley Healthcare System's VA Medical Center Pharmacy at 1-866-786-9367, and press 1; or use My HealtheVet's secure messaging to contact your VA care team.
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