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Holiday support for Veterans
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Checking your VA claim status with VA's eCAMS provider portal
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Reminder to get your CHAMPVA claims paid with EFT
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Help prevent suicidal behavior in Veterans with Traumatic brain injury
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Living with arthritis: VA resources to share with your Veterans
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V A "G O O D N E W S" S T O R I E S
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We want to wish you a very happy holiday season this year. As health care providers, you make tremendous sacrifices, especially during this time of year. We appreciate you.
We also want to acknowledge Veteran loneliness, which can be especially challenging during the holidays. If you know a Veteran who may be socially isolated, remind them they are not alone and share these resources with them:
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Veterans Crisis Line is available 24/7 to support Veterans in crisis. Veterans can dial 988 then press 1, chat online, or text 838255 for help.
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Compassionate Contact Corps connects Veterans to volunteers for weekly social connection phone calls. This program is available at more than 100 VA facilities. Veterans interested in receiving calls can ask their VA providers for a referral.
We are sincerely grateful for your support in taking care of the Nation’s Veterans. Thank you, and Happy Holidays to you and your loved ones!
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If you filed a claim outside of VA’s Community Care Network (CCN) using VA’s electronic Claims Adjudication Management System (eCAMS), you can check the status of your VA claim through the eCAMS Provider Portal.
The eCAMS Provider Portal gives registered users on-demand access to claim statuses and line level adjudication information. You can electronically access payment reports, direct deposit information, and explanations of payment documents.
You can contact customer service through the new helpline number, 855-299-0231, or email eCamsHDsupport@va.gov for assistance with the eCAMS Provider Portal.
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If you take patients under Civilian Health and Medical Program of VA (CHAMPVA), you must set up electronic funds transfer (EFT) to receive payments for claims. If you aren’t enrolled in EFT, your claims payments will be paused until you are. Getting paid by EFT is convenient, and it’s also a federal requirement.
EFT is secure, efficient, and helps safeguard Veterans’ family members’ access to benefits.
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Visit the VA Financial Services Center Customer Engagement Portal.
- Enroll using the Payment Account Setup web form. For assistance with the webform, call 877-353-9791.
Your payments will be automatically deposited into a bank account. Make the move today!
CHAMPVA is a health care program for qualified spouses, widows(ers), and children of eligible Veterans. Through CHAMPVA, VA shares the cost of certain health care services and supplies with eligible beneficiaries.
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Traumatic brain injury (TBI) is one of many factors that can increase suicide risk in Veterans, especially for those who have suffered multiple injuries. Research has shown that increased suicide risk after TBI can last as little as six months or persist over a lifetime.
If you have a Veteran patient with a history of TBI, here’s how you can help prevent suicidal behavior:
- Screen Veterans for suicidal thoughts and behaviors, particularly during periods of transition or the first few months after TBI.
- Consider evidence-based psychotherapies for patients with TBI, such as problem-solving therapy for suicide prevention, a cognitive behavioral therapy that combines problem-solving skills with safety planning.
- Ask Veterans if they keep firearms in their homes and discuss ways they can protect themselves and others in their home from unintentional harm, including by safely storing firearms.
- Counsel Veterans at risk for suicide, and their families or other household members, on storing firearms outside the home until it is safe, if viable according to state law. If not possible, discuss other ways to reduce lethal means access (e.g., removing firing pins).
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About one in three Veterans has arthritis and about half of all Veterans with arthritis report limitations in their daily activities because of joint symptoms. Fortunately, VA has partnered with the Arthritis Foundation to help educate Veterans on how to manage their symptoms and live more active lives with less pain. Here are some resources you can share with your Veterans:
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Veterans Health Library: Veterans can find videos about different arthritis types and information on pain management.
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Walk with Ease Program: this program by the Arthritis Foundation is a community-based physical activity and self-management education program that helps Veterans with arthritis increase their physical activity.
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Health and wellness articles: the Arthritis Foundation’s website is filled with healthy recipes, low-impact exercise options, walking routines, and more.
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Veteran-specific resources: this webpage is specific for military- and Veteran-related arthritis, containing information on early onset arthritis, pain and sleep management, and more.
If you know a Veteran who struggles with arthritis symptoms, you can offer these resources to help them on their journey. You can also find more resources and information on the VA News website, the Arthritis Foundation website, or at HealthyHomefront.com.
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E D U C A T I O N & T R A I N I N G
Date: Dec. 10 at 12 p.m. ET Location: VHA TRAIN Credit/hours: One (1) Accreditations: AAPA, ACCME, ACCME-NP, ACPE, ANCC, AOTA, APA, APTA, ASWB, CDR, JAIPCE, NBCC, NYSED-P, NYSED-SW
Transitioning from military to civilian life: A training spotlight for social workers
Date: Dec. 12 at 1:00 p.m. ET Location: VHA TRAIN Credit/hours: 1.5 Accreditations: ASWB, NYSED-SW
Whole Health for mental health and wellbeing
Location: VHA TRAIN Credit/hours: One (1) Accreditations: ANCC, ADA/CERP, ACCME, ACCME NP, APA, NBCC, ASWB, ACPE, NYSED SW, JA IPCE, NBHWC
Shared decision-making with patients undergoing amputation procedures
Location: VHA TRAIN Credit/hours: One (1) Accreditations: ACCME, ACCME-NP, ANCC, AOTA, APTA, COPSKT, JA IPCE
Changing tobacco treatment approach to increase cessation
Location: VHA TRAIN Credit/hours: One (1) Accreditations: ACCME, ACCME-NP, ACPE, ANCC, APA, ASWB, JA IPCE, NBCC, NYSED-P, NYSED-SW
Opioid safety initiative
Location: VHA TRAIN ID#: 1086479 Credit/hours: One (1)
Training available through Optum and TriWest
Numerous live and on-demand webinars and trainings are offered by Optum and TriWest to fit your schedule. Check them out!
Interested in more Optum and TriWest news and information? Click here for access to Optum newsletters. TriWest’s Provider Pulse newsletter can be found here.
Preventing suicide through lethal means safety and safety planning
Location: VHA TRAIN ID#: 1075258 Accreditations: APA, ACCME, ACCME-NP, ANCC, APA, NBCC, ASWB, NYSED SW
Questions? If you require assistance, please contact the VHA TRAIN Help Desk by email at vhatrain@va.gov.
How to obtain your credit completion certificate:
Once you complete a credited training, you can obtain your credential certificate(s) in four easy steps:
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Log in to VHA Train - https://vha.train.org/vha/login
- Go to “Your Learning”
- Go to “Your Certificates”
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Download your certificate
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P O D C A S T
In this episode of She Wears the Boots, Christine Going, senior advisor for the VA Food Security Office, discusses how VA is addressing food insecurity among Veterans.
Going shares how VA helps Veterans by connecting them to vital resources like the Supplemental Nutrition Assistance Program (SNAP) and educating them on healthy nutrition through initiatives like the VA Healthy Teaching Kitchen Program.
You can listen to the full podcast episode to learn more about VA resources that help ensure food security for Veterans. You can also learn more about the VA Food Security Office and related programs on the VA website.
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V E T E R A N S P O T L I G H T
Shelton Ware was born in January 1923 and spent the majority of his young life in New Jersey. He joined the Army Enlisted Reserve Corps in 1942 and reported for active duty in 1943.
Ware served during a period when the military was segregated; the vast majority of his unit were African Americans. Their mission was to deliver essential supplies to France during World War II, including rations, gasoline, and ammunition.
“We fought two wars,” Ware said. “You had to fight the war of segregation, and you also had to do your duty as far as the enemy was concerned.”
Ware was stationed in Luxembourg, Belgium, and Germany and fought in the Battle of Normandy before leaving the service in 1946.
Following his service, Ware continued his education at Howard University, where he enrolled in the Air Force Reserve Officer Training Corps program (AFROTC) and was commissioned as a Second Lieutenant upon graduation in 1948.
Ware reported to the 332nd Fighter Wing at Lockbourne Army Base in Ohio. He later served three years as Director of Training at Wiesbaden Air Base in Germany, three years with the Tuskegee Institute AFROTC program in Alabama, and three years as an AFROTC Professor of Aerospace studies at his alma mater.
In 1974, he retired from the U.S. Air Force with 30 years of military service.
In retirement, Ware earned a master’s in business administration from Howard University in 1981, along with master’s and doctorate degrees in public administration from the University of Southern California in 1995. He was happily married to his wife Vivian for 46 years until her passing in 1994.
Ware died in September 2024 at the age of 101.
We honor his life of service. You can read his full story on the VA News website.
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Air Force Veteran Thomas Stafford
Thomas Stafford was born in Weatherford, Oklahoma in 1930. He studied at the United States Naval Academy, earning a Bachelor of Science with honors in 1952.
Stafford was then commissioned as a second lieutenant in the Air Force and was stationed at Edwards Air Force Base for test pilot school. He graduated at the top of his class and was offered a teaching slot, which is when he co-wrote two textbooks for trainees.
Stafford was later appointed as an astronaut with NASA in 1962, becoming one of NASA’s earliest astronauts. He made his first flight in December 1965 on Gemini 6 and fulfilled a mission to complete the first space rendezvous in history. Stafford also commanded Apollo 10 in 1969, NASA’s second orbit of the moon.
In November 1975, Stafford left NASA and became commander of the Air Force Flight Test Center. He was promoted to lieutenant general in March 1978, and later became Air Force Deputy Chief of Staff for Research, Development, and Acquisition.
Stafford retired in November 1979 and received multiple awards, including an Air Force Distinguished Flying Cross, Air Force Astronaut Wings, two NASA Exceptional Service Medals, and a Congressional Space Medal of Honor.
Stafford passed away in March 2024 at 93 years old. We honor his life of service. You can read his full story on the VA News website.
We honor their service.
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V A "G O O D N E W S" S T O R I E S
VA housed 47,925 Veterans experiencing homelessness in fiscal year 2024, surpassing its goal to house 41,000 Veterans and marking the largest number of Veterans housed in a single year since FY 2019. VA also ensured that 96% of the Veterans housed during this time did not return to homelessness.
Ending Veteran homelessness is a top priority for VA. Since FY 2022, VA has permanently housed nearly 134,000 homeless Veterans, and the total number of Veterans experiencing homelessness in the U.S. has fallen by over 4% since early 2020 and by more than 52% since 2010.
“Nearly 48,000 formerly homeless Veterans now have a safe, stable place to call home—and there’s nothing more important than that,” said VA Secretary Denis McDonough. “No Veteran should experience homelessness in this Nation they swore to defend. We are making real progress in this fight, and we will not rest until Veteran homelessness is a thing of the past.”
VA’s efforts to combat Veteran homelessness are built on the evidence-based “Housing First” approach, which prioritizes getting a Veteran into housing first, and then assisting them with access to health care and other supports that promote stability and improved quality of life.
You can visit the VA website to learn about housing initiatives and other programs supporting Veterans experiencing homelessness. You can also read this full story on the VA News website.
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The 2024 State of Innovation Report, an annual publication highlighting notable VA health care innovations, is now available online.
The report helps inform Veterans of VA innovations advancing health care delivery and empowers those who are eligible to take advantage of the report’s featured services. Veterans can learn about the 25 featured programs, where they are available, and where to find more information online.
For decades, innovation has fueled VA’s mission to deliver exceptional health care to Veterans. Early inventions like the cardiac pacemaker, and recent innovations like the radiotherapy bolus that helps protect cancer patients’ healthy tissue during treatment, serve as a testament to VA’s continued dedication to delivering high-quality health care for Veterans.
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COMMUNITY PROVIDERS: Thank you for all you do to support Veterans.
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