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 Impacted by the Change Healthcare cyber breach?
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Navigating Nutrition:
VA Resources You Can
Share with Veterans
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Last Day to Submit
PC3 Claims with Retroactive Referral is June 30
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You’re Invited: Attentional Risk Factors for PTSD Training
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V A "G O O D N E W S" S T O R I E S
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If you submit medical claims directly to VA and were impacted by the recent Change Healthcare incident, you can now submit using the same VA Payer IDs.
VA’s system for claims submission, using electronic data interchange, is stable and secure. Currently, VA is providing claims acknowledgement reports (277CA) for Payer ID 12115 (Veteran community care). After you file a Veteran or family member claim, you will receive electronic remittance advice (835) files with final adjudication and payment information.
Tips for Veteran community care claims
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Use the eCAMS provider portal to check the status of claims submitted to VA.
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Call the Community Care Contact Center at 877-881-7618 if you have billing inquiries about claims submitted to VA.
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VA community emergency providers can verify a Veteran is in the VA system for emergency care while making the 72-hour notification by phone at 844-724-7842. The 72-hour notification can also be made online at Veterans Health Administration - Community Care.
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For issues with provider vendorization and payment reissues, contact VA’s Financial Services Center at 877-353-9791.
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More information is also available at File a Claim for Veteran Care–Information for Providers - Community Care.
Tips for family member care claims
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Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) providers can verify eligibility and address billing inquiries by calling the CHAMPVA Contact Center at 800-733-8387.
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Spina Bifida (SB) Health Care Benefits Program providers with billing inquiries about claims submitted to VA can call 888-820-1756.
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For issues with provider vendorization and payment reissues, contact VA’s Financial Services Center at 877-353-9791.
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More information for VA family member providers who submit claims to VA is also available at File a Claim for Family Member Care–Information for Providers - Community Care.
Please actively monitor your patient accounts and resubmit claims to VA if you haven’t received communications through VA’s electronic data interchange about previously submitted claims.
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VA offers several resources you can recommend to Veterans and their families to help with everything from meal planning and recipe ideas to actual cooking skills they can use in the kitchen.
One of those nutrition-related resources provides Veterans with access to registered dietitian nutritionists (RDN). These RDNs works as part of a health care team to promote healthy lifestyle choices and create personal nutrition plans for Veterans of all ages.
Brenda Greer is a VA RDN who educates Veterans on nutrition, healthy eating habits, and cooking skills to improve their quality of life.
“I get the pleasure of teaching our healthy lifestyle program that teaches Veterans how to better manage their weight and health, and how to cook so they can achieve some of their lifestyle goals,” she said.
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The last day to submit VA Patient-Centered Community Care (PC3) claims with retroactive referrals to TriWest is June 30, 2024.
All other PC3 claim requests, unrelated to retroactive referrals (adjustments, reconsiderations, recoupments, etc.), are no longer accepted.
TriWest administers PC3, the predecessor of VA’s Community Care Network, which concluded in Region 4 on March 31, 2021, and in Region 5 on March 31, 2022.
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You are invited to enroll in a training on impaired attentional factors associated with posttraumatic stress disorder (PTSD). The training will be held Wednesday, June 5 at 3 p.m. ET. You can register here.
Patients with PTSD can be susceptible to internal and external distractions called attentional factors, that impair their ability to focus and can make effective PTSD treatment challenging. This lecture will delve into the role of attentional risk factors in the development and maintenance of PTSD, intervention techniques to optimize attentional functioning, and equip clinicians with evidence-based options designed to improve quality of life and function among those with PTSD.
- Describe how attentional factors contribute to PTSD.
- Consider how attentional functioning might influence a Veteran’s experience with PTSD and treatment engagement.
- Discuss the state of literature regarding existing interventions for attentional functioning.
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If you aren’t getting your Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) claims paid by electronic funds transfer (EFT), we’ve made it easy for you to do so.
EFT ensures your payments are secure, efficient, and compliant with federal mandates while safeguarding Veteran family members’ access to benefits. Enrolling in EFT also ensures you get paid.
Visit the VA Financial Services Center (FSC) Customer Engagement Portal and complete the payment account setup web form to enroll in EFT. Call 877-353-9791 if you need a hand completing your enrollment.
Getting paid by EFT is a federal requirement. If you are not enrolled in EFT, your claims payments will be paused until your enrollment is complete. Make the move today.
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E D U C A T I O N & T R A I N I N G
Providing clinical-related services to Veterans outside of a hospital or clinic environment has unique staff safety related situations. The purpose of this webinar is to provide education about mitigating and managing these situations. The course reviews local workplace violence prevention resources and explains how to leverage these resources to enhance safety for services delivered in a non-VA setting. The audience is physicians, dentists, nurses, occupational therapists, rehabilitation counselors, psychologists, social workers, certified counselors, endocrinologists, specialty care case managers, and housing specialists.
Date: June 20 at 11:30 a.m. ET
Location: VHA TRAIN
ID#: 1119690
Credit/hours: One (1)
Accreditations: AAPA, ACCME, ACCME-NP, ACPE, ANCC, AOTA, APA, APTA, ASWB, CDR, JA IPCE, NBCC, NYSED-P, NYSED-SW
Enhancing Whole Health Care for Older Veterans: Considerations for Geriatrics Teams
This presentation will provide an overview of potential adaptations of the whole health (WH) model for geriatric populations and illustrate ways these have been implemented in an inter-professional geriatric team setting. The program will describe the conceptual model for adapting WH to multicomplex Veterans in late life and implementation of this model in an inter-professional team setting. The audience is physicians, nurses, nurse practitioners, psychologists, social workers, pharmacists, counselors, and occupational therapists.
Date: June 26 at 1 p.m. ET
Location: VHA TRAIN
ID#: 1120315
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ADA, AOTA, ANCC, APA, ASWB, CRCC, JA IPCE, NBCC, NYSED-P, NYSED-SW
Geriatric Research Education and Clinical Centers Journal Club: Associations Between Depression, Stress and E-cigarette Use Among Operation Enduring Freedom/Operation Iraqi Freedom Veterans
The Geriatric Research Education and Clinical Centers Journal Club highlights new geriatric research findings for health care providers and reviews research for the best evidence to inform clinical practice. The session will discuss associations between depression, stress and e-cigarette use among Operation Enduring Freedom/Operation Iraqi Freedom Veterans. The audience is physicians, physician assistants, nurses, dietitians, psychologists, physical therapists, occupational therapists, pharmacists, counselors, and social workers.
Date: June 26 at 3 p.m. ET
Location: VHA TRAIN
ID#: 1120147
Credit/hours: One (1)
Accreditations: ACCME, ACCME NP, ANCC, ACPE, AOTA, APA, ASWB, JA IPCE, NBCC, NYSED-P, NYSED-SW
Preventing Suicide Through Lethal Means Safety and Safety Planning
This course provides updated lethal means safety training and resources for VHA facility suicide prevention coordinators and other mental health and suicide prevention clinicians.
Location: VHA TRAIN
ID#: 1075258
Accreditations: APA, ACCME, ACCME-NP, ANCC, APA, NBCC, ASWB, NYSED SW
Opioid Safety Initiative
This course promotes evidence-based management of Veterans with chronic pain to improve patient outcomes and decrease incidence of complications associated with opioid prescribing.
Location: VHA TRAIN
ID#: 1086479
Credit/hours: one (1)
Updated VA/DOD Clinical Practice Guideline: Management of Hypertension in Primary Care
This webinar provides important information to health care team members about managing patients with hypertension. The video will help health care teams better understand how the clinical practice guideline for management of hypertension was developed, how to use it, and which interventions will provide the most benefit to their patients. The audience is physicians, nurses, dietitians, and pharmacists who care for Veterans with elevated blood pressure.
Location: VHA TRAIN
ID#: 1119697
Credit/hours: One (1)
Accreditations: ACCME, ACCME-NP, ACPE, ANCC, CDR, JA IPCE
Training available through Optum and TriWest
Numerous live and on-demand webinars and trainings are offered by Optum and TriWest to fit your schedule. Check them out!
Interested in more Optum and TriWest news and information? Click here for access to Optum newsletters. TriWest’s Provider Pulse newsletter can be found here.
Questions? If you require assistance, please contact the VHA TRAIN Help Desk by email at vhatrain@va.gov.
How to obtain your credit completion certificate:
Once you complete a credited training, you can obtain your credential certificate(s) in four easy steps:
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Log in to VHA Train - https://vha.train.org/vha/login
- Go to “Your Learning”
- Go to “Your Certificates”
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Download your certificate
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P O D C A S T
New Horizons in Health: Bringing Veteran Health Care into the Future - Episode 4: Adaptive Sports, hosted by VHA Under Secretary for Health Dr. Shareef Elnahal.
This episode focuses on adaptive sports and how Veterans with disabilities or functional limitations can benefit. Army Veterans Koren Woodworth and Robert Morris share their experiences and discuss how adaptive sports have helped them feel more independent and accomplished. VA Recreational Therapist Ashley Lang also offers insight into how VA supports Veterans through recreational therapy and activities like adaptive sports.
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V E T E R A N S P O T L I G H T
Nanette M. DeRenzi – Navy Veteran Nanette M. “Nan” DeRenzi was born in Philadelphia, Pennsylvania, and raised in Pennsauken, New Jersey. In 1983, she graduated Magna Cum Laude from Villanova University and from Temple University School of Law in 1986. She later obtained a Master of Law degree from George Washington University Law School.
Commissioned through the JAG Corps Student Program in 1984, DeRenzi started out as a litigator in Rhode Island. She was subsequently assigned as Fleet Judge Advocate to Commander, U.S. 7th and 3rd fleets, and Staff Judge Advocate to Commander, Carrier Group 7. In 2009, she was appointed Deputy Judge Advocate General (JAG) of the U.S. Navy until July 20, 2012, when she was appointed the 42nd Judge Advocate General (JAG) of the United States Navy. She was the first woman Judge Advocate General of the U.S. Navy, holding this rank for three years.
DeRenzi advised senior leaders on many major legal issues such as crisis response, sexual assault prevention, diversity, gender integration, ethics, and more. She received the Navy Distinguished Service Medal, Defense Superior Service Medal, four Legion of Merit awards, four Meritorious Service Medals and two Navy Achievement Medals.
DeRenzi retired in 2015 after 31 years of service at the rank of vice admiral.
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Edward Thomas – Army Veteran Edward Thomas grew up in Newark, New Jersey. He enlisted in 1965 to serve as a Nike Hercules missile integrated fire control (IFC) crewman. During his one-year deployment to South Korea beginning in January 1968, Thomas claimed that for luck, “I never let go of my M14 rifle.”
Thomas spent time at several bases around Korea including in Seoul, Uijeongbu and Taegu. In his free time, he practiced Taekwondo or played cards and baseball. Reaching the rank of sergeant, he returned home and left the service after his tour in Korea.
Thomas went to Control Data Institute and other computer manufacturer training schools for his career in systems engineering, working with computer hardware and software. He worked first with the bulky, early computers of the ’60s and ’70s all the way up to modern, compact servers before retiring.
Thomas currently volunteers at Veterans of Foreign Wars Post 7508 in Old Bridge, New Jersey, as a Service Officer, helping Veterans and their families with benefits, housing, medical care, and social needs.
We honor their service.
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V A "G O O D N E W S" S T O R I E S
Veteran trust in VA outpatient care has increased to 91.8% — up from 85.4% in 2017(the first year VA conducted this survey). Veteran trust has increased during each of the past seven years.
This recent finding is based on a survey of more than 480,000 Veteran patients who received VA health care in the past 90 days. Within one week of using VA services, these Veterans were asked whether they trusted VA for their health care needs across a variety of categories — including scheduling an appointment, health care visits, in-person pharmacy, mail-order pharmacy, labs/imaging, and Veteran safety. Learn more about the survey and the VA trust website here.
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VA’s Close to Me cancer care program will expand, bringing new cancer diagnosis, treatment, and surveillance services to an additional 9,000 Veterans and 30 locations by the end of October 2025.
Part of the Biden Cancer Moonshot, VA’s Close to Me cancer care program involves VA clinicians who travel to provide Veterans with the full continuum of cancer care at nearby community-based outpatient clinics, often in rural locations. This reduces the need for Veterans to travel to medical centers for cancer care, affording Veterans and their caregivers more time to go about their daily lives and focus on healing. Close to Me cancer care has had zero reported medical emergencies during treatment to date, has high patient satisfaction among Veterans, and a 99% treatment adherence rate. Since inception of the program in 2021, nearly 500 Veterans have had cancer treatments closer to home in over 20 community-based outpatient clinic locations, reducing travel for Veterans and their caregivers by more than 200,000 miles.
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COMMUNITY PROVIDERS: Thank you for all you do to support our Veterans.
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