As you gather with family and friends this holiday season, we invite you to learn more about our VISN 8 Clinical Contact Center which is available 24/7/365 including holidays to Veterans enrolled for VA care across south Georgia, most of Florida, Puerto Rico, and the U.S. Virgin Islands. We encourage you to add our toll free number, 1-877-741-3400, to your mobile device so you have readily accessible and can join us in building awareness to the virtual urgent care services available by sharing it with others, too. Veterans travelling across the United States who are enrolled for care in VISN 8 may access the VISN 8 Clinical Contact Center from wherever they may be to receive care and services.
If you are not feeling well and need urgent care while you are home for the holidays or away, you can receive timely and quality care through the VISN 8 Clinical Contact Center. We are available to meet your needs 24 hours a day, 7 days a week, 365 days a year via our toll free number which will connect you with one of our talented team members. The team is dedicated to providing you with an exceptional experience and our goal is to answer your call within 30 seconds and address your need. The Clinical Contact Center even has the capability to provide you with an urgent first fill of medications at community pharmacies across the country when it is related to a virtual urgent care visit with our medical providers.
By calling the VISN 8 Clinical Contact Center and being triaged by a registered nurse and having a virtual visit by video or telephone with a physician or nurse practitioner if needed, you can quickly get back to enjoying your holidays with confidence and trust in the care provided. Our team also includes pharmacists, pharmacy technicians, and advanced medical support assistants who partner with registered nurses and the medical providers with the goal of providing you with first contact resolution. Plus, your treatment is documented in your VA electronic medical record and is available to your home VA care team! This is truly a 24/7 operation with dedicated staff available around the clock every day of the year including holidays!
If you experience respiratory concerns or COVID symptoms, we encourage you to reach out to us through our toll free number. We have the capability to care for you while you are at home or away travelling. Keep in mind that there is a medication available for the early (less than 5 days from onset) treatment of COVID, and it can be prescribed by Clinical Contact Center medical providers and pharmacists. This care coordination opportunity is important to us in keeping you healthy and ready to enjoy the start of 2024.
If you prefer texting versus the telephone, you can download the VA Health Chat app to connect with us. This secure chat app can be found on the Apple or Google Play stores and is available at no cost. If you choose to use VA Health Chat, know that it’s use through the VISN 8 Clinical Contact Center is limited to 8:00 a.m. – 4:00 p.m. Eastern, Monday through Friday excluding Federal holidays.
You can review the VA Facility Locator for information about urgent care and emergency departments. The VISN 8 Clinical Contact Center should not be used for emergency situations. In the event of a life-threatening emergency, please dial 911 or visit the closest emergency department. If your condition is not emergent and does not require a face-to-face visit, we encourage you to give virtual urgent care through the VISN 8 Clinical Contact Center a try from the comfort of your home or travels at any time of day or night by calling us at 1-877-741-3400. Please save our toll free number in your mobile device and have confidence that we are available when you need us.
Have a safe and healthy holiday season!
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