With Tele Emergency Care, you can receive prompt care for many acute medical issues without the need for a visit to an emergency department.
Using phone or secure video, our team of triage nurses and licensed medical providers can diagnose a variety of common illnesses and begin treatment the same day. There is no appointment necessary and no copayment for your visit.
Veterans receiving health care at VA medical centers throughout VISN 4 can call your main VA medical center and select Option 3 (speak to a nurse) from the menu or dial 1-833-Tele Urgent (1-833-835-3874).
Tele Emergency Care is available from 7 a.m. to 11 p.m., 365 days/year.
Tele Emergency Care supports but does not replace in-person care. If you believe that your condition is life threatening, call 9-1-1 or go to the nearest emergency department.
If Tele Emergency Care isn’t the best option for your condition, our experienced emergency medicine providers can help recommend the most appropriate plan.
To learn more about Tele Emergency Care, visit www.visn4.va.gov/tele-urgent
Common conditions we can evaluate include:
- Cough, cold, flu and COVID symptoms
- Sore throat
- COPD and asthma flares
- Eye redness & irritation
- Tick and other insect bites
- Rashes
- Skin infections
- Minor allergic reactions
- GI illness
- Urinary tract infections
- Gout flares
- Muscle sprains/strains
Not sure what kind of care you need? A quick call to our triage nurses can help!
Spotlight on COPD
Flares of chronic obstructive pulmonary disease (COPD) are more common in the fall and winter. Recognizing symptoms and seeking care early may reduce the need for emergency department care and hospitalization. If you are experiencing worsening COPD symptoms, a call to Tele Emergency Care can help!
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