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Dear Veteran,
Beginning September 1, travel payments will be provided via direct deposit only through the the VA's Beneficiary Travel Program, a 24/7 online portal. Checks will no longer be submitted.
Veterans, caregivers, and beneficiaries who are eligible for reimbursement of mileage and other travel expenses to and from approved health care appointments can now enter claims in the Beneficiary Travel Self-Service System (BTSSS) . This online system simplifies the current claim submission process for beneficiaries and ensures timely processing and payment of travel reimbursements.
- Submit claims online 24/7, 365 days a year
- Track the status of submitted claims
- Reduce processing time for submitted claims
- Use self-help tools to make claim submissions fast and easy
To prepare for filing your first claim with BTSSS, do these three things to help your claims processing go smoothly.
For more tips and instructions on how to use BTSSS, watch our six-video playlist.
For more information or to contact your the local travel beneficiary office, click your healthcare system link below. Or you can call the VA's Beneficiary Travel toll-free call center at 855-574-7292. Hours: 7 a.m. to 7 p.m. Monday through Friday.
Bay Pines VA Healthcare System
James A. Haley Hospital and Clinics
Miami VA Healthcare System
North Florida/South Georgia Veterans Health System
Orlando VA Healthcare System
VA Caribbean Healthcare System
West Palm Beach VA Healthcare System
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