VA Health Connect

Milwaukee VA Medical Center and our associated Community Based Outpatient Clinics are launching VA Health Connect 

VA Health Connect provides Veterans with the “Right Care, Right Now” by providing convenient access to trusted VA professionals who can give them integrated, coordinated care to meet their needs. This program is a shift in culture and a renewed focus on Veteran-centered care.

VA Health Connect includes the following core services:

1. Pharmacy services to refill and renew prescriptions, ask medication-related questions, receive medication education and review treatment plans.

2. Primary Care scheduling and administrative support to help Veterans make, change, or cancel appointments, relay a message to the Veteran’s care team and receive addition information about VA services.

3. Clinical Triage (previously known as Telephone Care Service or Nurse Advice Line) to talk to a Registered Nurse and discuss new or worsening medical or mental health concerns and receive recommendations for health care needs. This may also include virtual clinic visits with a VA Health Connect provider by phone or video to address healthcare needs.

Note: Pharmacy and Clinical Triage services are 24/7 now and Primary Care Scheduling is expected to be 24/7 in early 2023.

How to take advantage of VA Health Connect: Speak to a VA Health Connect professional by dialing your VA Medical Center or Community Based Outpatient Clinic and select option 1 for Pharmacy, 2 for Scheduling, or 3 for Clinical Triage.

VA Health Connect creates extra access options for Veterans who need quick, reliable health care services, but not in-person treatment.

Veterans who use VA Health Connect may hear a different voice than they are used to speaking with, but that VA professional has the access to the same tools and training to properly serve Veterans.

Veterans will also continue to have access to the full range of in-person services available through their local VA health care facilities. This is not a substitute for an emergency department. Veterans with medical or mental health emergencies should call 911, the Veterans Crisis Line at 988, or go to the nearest emergency department.

You can still reach your care team through My HealtheVet at this link: My HealtheVet

VA Health Connect will make quality care accessible for every Veteran, opening new doors to care and connection. 

Visit www.visn12.va.gov/ccc.asp for more information.