Retired VA Phone Number Putting Veterans’ Information at Risk

Veterans Health Administration sent this bulletin at 12/02/2022 02:15 PM EST

Retired VA Phone Number Putting Veterans’ Information at Risk

The Department of Veterans Affairs established 1-800-MyVA411 (1-800-698-2411) in 2020 to help Veterans, their family members, caregivers, and survivors understand and access the broad spectrum of VA benefits and services.

VA’s previous information number, 1-844-MyVA311, was retired at that time. Since that transition, MyVA311 has been repurposed by a non-federal entity claiming to be a medical equipment provider. Veterans may try to call VA using the MyVA311 number and unintentionally divulge personal information.

It is imperative that Veterans are informed that 1-800-MyVA411 is the appropriate number to call for information about

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