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November 2022
Dear VHA Team,
With IVC fully developed at the program level, we’re focusing our attention on the role and structure of IVC in the field. In doing so, our leadership team is visiting VA medical centers to gain insights from staff about the role IVC will play in improving Veterans’ care access, outcomes and experiences.
So far, IVC leaders have visited facilities in Baltimore, MD and San Antonio, TX, to speak with staff about their experiences and ideas in how IVC can be effective locally. We’ll continue to work closely with facilities in the coming months as part of this endeavor.
As we gather feedback from staff, Veterans, Veteran Service Organizations, and local Congressional staff at our meetings, or as part of Gemba walks, we will be preparing guidance on how IVC will exist and function at the VA medical center (VAMC) and Veterans Integrated Services Network (VISN). This will incorporate lessons learned, change management principles, and other inputs needed to ensure sites have the support and flexibility needed for success.
In the coming weeks and months, you can expect expanded communications efforts that define the purpose and functions of IVC, updates on our activities, and additional guidance on IVC at the VISN and VAMC levels. Thank you for your partnership and for bearing with us while we chart our course.
Miguel H. LaPuz, MD, MBA
Assistant Under Secretary for Health
for Integrated Veteran Care
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VA continues to advance in managing the vast types of critical data at its disposal to enhance operations and leverage analytics to improve Veteran access, experience, and outcomes in healthcare. The data governance program recently piloted a data management initiative focused on metadata to demonstrate how data management is effectively implemented across VA. Metadata is valuable by providing information about other data within the document and making it easier to find, understand, govern, and work with data.
Using Revenue Operations data, the program team developed a standardized process for incorporating metadata into the Enterprise Data Catalog. The pilot showcased data management best practices and a roadmap for executing VA requirements by prioritizing business architecture and data quality activities to document a repeatable and flexible process for using metadata.
The Revenue Data Pilot is an example of the HRO Pillar Continuous Process Improvement in practice. The pilot outcomes exceeded the Data Governance Council’s alignment and compliance requirements by
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Enhancing the data lifecycle management,
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Improving data quality and enterprise capabilities,
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Creating more robust metadata governance and stewardship, and
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Recognizing data as a strategic asset
The metadata management work will continue in other key data domains used in IVC and VHA to improve consults, referrals, appointments and encounters, claims, and payments.
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HealthShare Referral Manager (HSRM) is offering a two-part live training event for community providers and interested VA staff. The two-part course is delivered at a slower pace and includes more time for system demonstrations and questions from the audience. (The original one-part, instructor-led training is still offered).
To learn about the system’s full functionality, attend Part 1 and Part 2 in order.
Part 1: Thursdays, 2-3:30 p.m. ET
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Overview of HSRM registration process and how to create an ID.me account
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Overview of HSRM and the lifecycle of a referral
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Find, view and manage a referral
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Record appointments and manage documents
- Q&A
Part 2: Fridays, 1-2:30 p.m. ET
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HSRM registration (continued)
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Access the clinical viewer portal (features a comprehensive overview of a Veteran’s medical history)
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Notify VA of care requiring precertification
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Overview of additional tools including the component menu, action menu, tasks, and reports
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Q&A
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Reminder: The Sergeant First Class Heath Robinson Honoring our Promise to Address Comprehensive Toxics Act of 2022, also known as the PACT Act, allows VA to provide benefits and care to generations of Veterans who were exposed to burn pits and other toxic substances during military service.
The PACT Act offers enrolled Veterans an initial toxic exposure screening and a follow-up screening at least every five years. Veterans not enrolled can apply for VA care as VA is extending and expanding health care eligibility based on the PACT Act. Veterans are encouraged to apply, no matter their separation date.
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Discontinued: HOC specialty care dashboard
Please note the SME email group VHARCI@va.gov was also discontinued on Nov. 1, 2022.
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Training & Education
Course: COMPACT Act, Section 201: The Essentials for VA providers and staff demonstrates how to accurately and effectively manage processes for Veterans receiving acute suicidal care at VAMCs or community facilities.
(TMS ID VA 4634808)
Webinar: Patient Record Flags (PRF) in Consult Toolbox (CTB) 2.0 provides an overview of the PRF (behavioral health and high-risk suicide) in the administrative screening and clinical triage sections. (TMS ID VA 4634358)
Course: Navigating the Community Provider Orders (CPO) Process provides an overview of CPOs and reviews how to navigate various decision points in an updated process map.
(TMS ID VA 4532036)
Course: What’s New - CTB 2.0 provides a tour of updated tool functionalities and capabilities. Revisions include the RCT user role designation, community care eligibility, VA consult review modality and care locations, patient preferences scheduling and modality options, and more. Learners may pursue the learning path pertinent to their job.
(TMS ID VA 4568812)
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Resources
Questions
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