The COVID-19 pandemic is far from over. Please get vaccinated and continue to wear a mask, wash your hands frequently and practice social distancing. Safe care remains our objective as we continue to increase the number of scheduled face-to-face appointments at our locations while still offering virtual appointments when appropriate.

If you do not have a scheduled appointment or are experiencing flu-like symptoms, call First.  

• All patients with flu-like symptoms are asked to call first. These symptoms include new or worsening: cough, shortness of breath, or fever; flu-like symptoms; chills; muscle pain; sore throat; headache; new loss of taste or smell; or diarrhea.
• If you have had a positive COVID-19 test or are awaiting test results, or if you have been in close contact with someone who has had a positive COVID-19 test or is awaiting test results call us at (320) 252-1670 Option 2, or, if after hours select Option 3 before visiting us.

If you have a scheduled appointment: Everyone entering our facilities is screened, and vistors are limited to one escort per Veteran. Face coverings (masks) are mandatory for in-person appointments. For some needs, you may be able to get care at home by phone or video. 

• All outpatient Veteran and visitor vehicle traffic must enter the St. Cloud Medical Center campus via the Veterans Drive main entrance road. The 44th Ave. N./12th St. N. entrance is closed to all traffic.
• All arriving vehicles will be routed through a roadside checkpoint and met by a staff member. They will greet you, ask some screening questions, and guide you to the next steps of your visit. Please follow the instructions provided to you.
• After passing through the checkpoint, on weekdays all interior campus roads and parking lots are available for use. Some parking lots will not be available on weekends.
• When attending a scheduled appointment, do not plan to spend more time than necessary at the medical center or clinic as waiting areas are limited. Plan to arrive at the appointment location no sooner than 10 minutes prior to the scheduled appointment time. Please avoid unnecessary movement within the medical center or clinic and depart promptly when done.

There are only 4 available entrance and exit points into the medical center buildings.

• Most Veterans will use the Bldg. 1, Main Entrance, open 6 a.m. to 6 p.m. weekdays, 8 a.m. to 6 p.m. weekends.
• Veterans with appointments in Bldg.116 may enter in Bldg. 116, Rehabilitation Center, open 6 a.m. to 4:45 p.m., weekdays. For appointments in other locations in the medical center please use another entry point.
• Bldg. 111 — Outpatient Mental Health Clinic, open 7:30 a.m. to 4:30 p.m., weekdays. After 4:30 p.m. and weekends by appointment only.
• Bldg.. 48/49 — Entrance Pavilion, open 6 a.m. to 10 p.m., 7 days a week. This is primarily a staff entrance. For appointments in other locations in the medical center please use another entry point.
• All other doors remains locked and may not be used to access the medical center.  

No Walk-in services except Urgent Care 

• Walk-ins are reserved for urgent medical or psychological needs only. The Urgent Care Clinic is open 8 a.m. to 6 p.m. seven days a week. Mental Health Triage is available in Bldg. 111 from 8 a.m. to 4:30 p.m., Monday through Friday, or through the Urgent Care Clinic.
• All other outpatient clinics, including Audiology, Optometry, Respiratory Therapy, Lab and Imaging are not taking walk-ins. 
• Please call (320) 252-1670 Option 2 for all appointment options.

Pharmacy is using an all mail-order system ONLY to refill prescriptions.

• Only URGENT prescriptions may be picked up at the Outpatient Pharmacy at the Medical Center. If you feel your situation is urgent please Call First, toll-free at 855-560-1724 and press option 8.
• Please allow 10-14 days for delivery of refills.

How to request a refill:

By phone: Make a toll-free call to 855-560-1724 to place refills.

Online: Request prescription refills online at www.myhealth.va.gov through MyHeatheVet. You can view your prescription history and track the delivery status of your package online.

By Mail: Mail in your prescription refill slip to:

St. Cloud VA, 4801 Veterans Drive, Attn: Pharmacy, St. Cloud, MN 56303   

Additional Visitors Limited

• As a safety precaution, Veterans attending outpatient appointments who require personal assistance are limited to one personal escort or assistant. Please plan appropriately. If additional assistance is required, please ask a staff member for assistance.

Residential Visitor Restrictions

• VA Community Living Centers (CLC), Residential Rehabilitation Treatment Program (RRTP), and the Mental Health (MH) Acute Unit have implemented safeguards aimed at limiting COVID-19 exposure risk for patients who reside at a VA facility. To minimize the risk of exposure, no outside visitors will be permitted to see residents in the RRTP and MH Acute Unit unless a scheduled visit is made, and the visit is vital to the patient’s recovery.
• Starting May 3, 2021 the CLC offers window, outdoor and limited room visits with residential Veterans. Please contact your resident's unit for current conditions. Visits must be scheduled in advance. Visitors will be required to:
• Check in at the unit’s nursing station for screening before each visit.
• Comply with social distancing and supply and wear their own well-fitting mask for the entirety of their visit.
• Limit visits to 1 hour in duration so others may also visit their residents. Exceptions to time limits must be approved by the care team at the time of scheduling.
• Limit the number of visitors to two people.  Exceptions to visitor limits must be approved by the care team at the time of scheduling.  
• The CLC will allow exceptions for compassionate cases, when Veterans are in their last stages of life on hospice status. In those cases, visitors will be limited to a specific resident’s room only.

For the latest VA updates on coronavirus and common-sense tips on preventing the spread of disease, visit https://www.publichealth.va.gov/n-coronavirus/