VA will implement changes to its community provider emergency treatment reporting process on Feb 15, 2021.

As of Feb. 15, 2021, VA requests all emergency notifications be reported through either the  Emergency Care Reporting (ECR) portal, https://EmergencyCareReporting.CommunityCare.va.gov, or by calling 844-72HRVHA (844-724-7842).

VA will allow a two-week transition period before discontinuing email and fax as an acceptable method of notification.  On Mar. 1, 2021, email and fax notification will no longer be accepted to minimize vulnerabilities to Veterans’ protected health information and streamline the notification and decision process. As part of this change, providers will also be required to include a valid email address for decision correspondence when reporting emergency treatment.

Emergency Care decision communication has historically been returned to community providers via encrypted email.   The encrypted email securely contained both personal identification information (PII) and decision information.  To improve decision communication, as of Mar. 1, 2021, VA will no longer include PII in outgoing correspondence.  Providers will need the notification identification number assigned upon submission of reporting to correlate authorization decision to reported emergency events. 

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