Renewal or refill?
The number of refills you have for each VA prescription can be found in the Refill Remaining column of your medications table. If your prescription is not available for a refill at this time, you will see an "i" 
image in that column. If you have questions about this prescription, please contact your local VA pharmacy.
If you have no refills left but are still expected to continue taking the medication, then you should contact your health care team to request a medication 'renewal.' This also applies to prescriptions that are expired or discontinued. You can ask for a prescription renewal by phone, during your virtual VA health care appointment, or with Secure Messaging.
Can I track my shipment?
Once you submit a VA prescription refill online, tracking information is available a day or two after the VA Mail Order Pharmacy refills it. Refills shipped from a local VA medical center cannot be tracked at this time. After your refill has been mailed, a blue "Track Delivery" button will appear in the VA Prescription Tracking column. Click this button to view your delivery status. Your shipment information will be available for 30 days. Generally, you can expect to receive your prescriptions 3 to 5 days after they are shipped.
You can also receive email notifications of when your prescription refills are shipped. Go to the Personal Information section in the navigation bar and select My Profile. There you can opt-in to receive Rx Refill Shipment Notifications.
For any questions regarding the use of My HealtheVet please contact:
