VA Community Care Authorizes Referral Extensions During COVID-19 (Updated)

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u s department of veterans affairs - veterans health administration - office of community care
Important Update 2

VA Community Care Authorizes Referral Extensions During COVID-19 (Updated)


Community Providers:

The following guidance replaces the prior 60-day extension language communicated via #5 “Episodes of Care extended by 60 days” in the updated April 1, 2020, Veterans Health Administration (VHA) Office of Community Care (OCC) Letter to Community Providers.

All community care referrals in HealthShare Referral Manager (HSRM), except for those in a cancelled or Episode of Care (EoC) complete status that have an expiration date between March 1, 2020, to July 31, 2020, will be extended to September 30, 2020, except for the following episodes of care:

  • Emergency Care
  • Unauthorized Emergency Care
  • Inpatient
  • Transportation
  • Adult Day Health Care
  • Homemaker-Home Health Aide
  • In-Home Respite Care

This change will allow adequate time to complete all services associated with each episode of care.

For additional frequently asked questions, please reference our COVID-19 guidance for community providers at https://www.va.gov/COMMUNITYCARE/providers/Latest_news.asp.

If you have any questions, please email us at ProviderComms@va.gov.

Thank you for your continued support of our mission.


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