Lebanon VA
Medical Center Update

News & Announcements

Dear Veteran:

Effective March 31, 2020, all Lebanon VA Medical Center outpatient clinics will be adjusting services temporarily to protect you and our staff against the spread of COVID-19. This change in service level includes the Primary Care Clinics at the Lebanon campus and all services at the Berks, Cumberland, Lancaster, Schuylkill and York VA Community Clinic locations.

All scheduled outpatient clinic visits will be conducted via a telephone or video visit or rescheduled as appropriate. Walk-in appointments at VA Community Clinics will not be provided as the building entrances will be secured. Labs will only be drawn at the main Lebanon campus. A healthcare provider team will always be available to address your healthcare needs, but it may not be your regularly assigned provider. To make a telephone appointment, please contact 1-800-409-8771, extension 5105. Be assured that all providers caring for you will have access to your medical records.

Certain care exceptions will be made on a case by case basis.

Medical Emergencies:  If you are having a medical or mental health emergency, dial 911 immediately.

Telephone Care Line:  If you need medical advice, call the Telephone Care Line 24 hours a day, 7 days a week at 1-800-409-8771 and press 3.

Veterans Crisis Line:  If you are a Veteran in crisis, there are specially trained responders ready to help you, 24 hours a day, 7 days a week, 365 days a year by calling 1-800-273-8255 and press 1.

Flu-Like Symptoms:  If you are experiencing flu-like symptoms such as fever, cough and shortness of breath, call the Telephone Care Line at 1-800-409-8771 and press 3.

Mail-Order Prescriptions Only: Pharmacy is switching to all mail-order prescriptions in order to limit exposure to COVID-19. The Outpatient Pharmacy at the Lebanon VAMC will ONLY honor emergent prescription needs for in-person pick up. Emergent prescriptions include post-surgical, emergency department and discharge medication needs. All other medications and supplies will be mailed. Please allow 7 to 10 days for prescription delivery. Veterans have the following options to refill their prescriptions:

• Online:  Go to http://www.myhealth.va.gov. Log in to your account and click on “Prescription Refill” or “PHARMACY” to refill your prescriptions. If you do not have a My HeatheVet account, register today at http://www.myhealth.va.gov and take advantage of the online resources
  
  
• Phone:  

1. Call 1-800-409-8771 or 717-272-6621 for the Automated Telephone Refill Line
2. Press 3 for medication or pharmacy needs
3. Press 1 for the automated refill line
4. Follow the automated instructions provided on the phone to refill your prescriptions

• This refill phone line is available 24/7, however, prescriptions will only be filled Monday through Friday.

• Mail:  Mail in your refill slips to:

Lebanon VA Medical Center
Pharmacy Service (719)
1700 S. Lincoln Ave.
Lebanon, PA 17042

Our hope is to make these efforts to keep our Veterans and staff safe as smooth as possible.

Thank you for your service to our country and thank you for allowing us to serve you.

Sincerely,

Stuart A. Roop, M.D.