Tele Urgent Care now available in VISN 4
Veterans receiving health care at VA medical centers throughout VISN 4 can now obtain care with the ease of a video chat. VISN 4 Tele Urgent Care uses VA Video Connect to conduct appointments privately and securely in a virtual medical room from anywhere using the camera on your smart phone, computer, or tablet.
Tele Urgent Care can help treat many common conditions including:
- minor cuts, scrapes, rashes and skin irritations, ulcers, wounds, nail disorders
- tick, insect and spider bites, itching
- common cold, cough and flu symptoms, bronchitis, sinus, sore throat
- headaches
- sprains, back pain and joint pain/stiffness, knee/ankle/wrist/hand
- eye complaints, pink eye, red or weeping eye
- urinary tract infections
- upset stomach and constipation
- elevated BP or blood sugars
- medication reviews and checks from recent outside hospital discharge or recent outside ER visits
Our staff will evaluate your health complaint and transfer your call directly to an urgent care provider if your symptoms are appropriate for a video or phone assessment. Simply dial the main number of your local VA medical center and press option #3 to speak with a nurse.
Tele Urgent Care is available Monday-Friday from 8 a.m. to 4:30 p.m., and there are no copayments!
To use Tele Urgent Care, you will need:
- A web-based device: computer, laptop, tablet or smart phone**
- A web camera, microphone and speaker
- Ability to navigate the device functions
- Internet access
- Email address that you can access from your web-based device
To ensure that you are able to connect to a VA Video Connect appointment:
If you are having technical problems, call the VA Video Connect help desk at 866-651-3180 (available Monday–Saturday from 7 a.m. to 11 p.m. ET).
**If accessing VA Video Connect on your Apple mobile device, you will need to download the free VA Video Connect iOS app from the Apple App Store.
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