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VA Healthcare VISN 4
VA Video Connect


Tele Urgent Care now available in VISN 4

Veterans receiving health care at VA medical centers throughout VISN 4 can now obtain care with the ease of a video chat. VISN 4 Tele Urgent Care uses VA Video Connect to conduct appointments privately and securely in a virtual medical room from anywhere using the camera on your smart phone, computer, or tablet.

Tele Urgent Care can help treat many common conditions including:

  • minor cuts, scrapes, rashes and skin irritations, ulcers, wounds, nail disorders
  • tick, insect and spider bites, itching
  • common cold, cough and flu symptoms, bronchitis, sinus, sore throat
  • headaches
  • sprains, back pain and joint pain/stiffness, knee/ankle/wrist/hand            
  • eye complaints, pink eye, red or weeping eye
  • urinary tract infections
  • upset stomach and constipation
  • elevated BP or blood sugars
  • medication reviews and checks from recent outside hospital discharge or recent outside ER visits

Our staff will evaluate your health complaint and transfer your call directly to an urgent care provider if your symptoms are appropriate for a video or phone assessment. Simply dial the main number of your local VA medical center and press option #3 to speak with a nurse.

Tele Urgent Care is available Monday-Friday from 8 a.m. to 4:30 p.m., and there are no copayments!

To use Tele Urgent Care, you will need:

  • A web-based device: computer, laptop, tablet or smart phone**
  • A web camera, microphone and speaker
  • Ability to navigate the device functions
  • Internet access
  • Email address that you can access from your web-based device

To ensure that you are able to connect to a VA Video Connect appointment:

If you are having technical problems, call the VA Video Connect help desk at 866-651-3180 (available Monday–Saturday from 7 a.m. to 11 p.m. ET).

**If accessing VA Video Connect on your Apple mobile device, you will need to download the free VA Video Connect iOS app from the Apple App Store.

VA Video Connect video preview

Connect with your doctor online!

VISN 4 Tele Urgent Care offers Veterans the convenience of video appointments using VA Video Connect. This is a great option for Veterans to access their VA health care team without traveling to a medical center or outpatient clinic. View a brief video and see how Veterans in VISN 4 are using this app for their health care appointments.

About VA Healthcare-VISN 4

VA Healthcare–VISN 4 is a fully integrated network of 9 VA campuses, 45 outpatient clinics, 1 mobile clinic, and 17 vet centers covering Pennsylvania and Delaware and parts of Ohio, West Virginia, New York and New Jersey.

In fiscal year 2019, VISN 4 served 314,168 Veterans from across the Nation. With an operating budget of more than $2.2 billion and a staff of 14,875, VISN 4 is working hard to transform toward personalized, proactive, patient-driven health care.

Get the latest news from VISN 4 in our Vision for Excellence newsletter and learn how we are improving access to care and earning Veterans' trust.

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