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Department of Veterans
Affairs Update

 
 
 
 
   

VAntage Point Blog

 
 
05/10/2019 09:30 AM EDT

Photo of Kelly Irving

As Associate Director for Patient Care Services at Michael E. DeBakey Veterans Affairs Medical Center (MEDVAMC) in Houston, Kelly Irving, MSN RN, is a key member of the senior executive leadership team. She provides expert knowledge of nursing practice for the state-of-the-art medical facility at MEDVAMC and nine community-based outpatient clinics in southeast Texas. Irving has served the U.S. Department of Veterans Affairs (VA) since 2005 in a variety of roles, including Skin Risk Nurse Manager, Associate Chief Nurse of Operations and, most recently, as the Deputy Associate Director for Patient Care Services. Irving assumed her current position in 2014. …

The post Celebrating the dedication of VA nurses: Being there for Veterans every day appeared first on VAntage Point.

05/10/2019 09:00 AM EDT

VA Video Connect Facebook live event information

Join VA’s Office of Connected Care and the Army Wife Network on Wednesday, May 22 at 12 p.m. ET for a Facebook Live event.

The post Tune in May 22 for a Facebook Live tour of VA Video Connect appeared first on VAntage Point.

05/09/2019 06:00 PM EDT

#VeteranoftheDay Joshua Harris

Today we honor Navy Veteran Joshua Harris in remembrance of his service and sacrifice for our country.

The post #VeteranOfTheDay Navy Veteran Joshua Harris appeared first on VAntage Point.

05/09/2019 04:31 PM EDT

The Salem, Virginia VA Red Coat Ambassador team rotates employees and volunteers to greet and assist Veterans and visitors when they enter VA sites of care.

Trust is at the center of every program and project across the Veterans Affairs Department. The goal is to rebuild the trust of Veterans, particularly in how the agency delivers healthcare. VA’s most recent data shows great strides, but it’s the institutionalizing of those efforts that will produce long-term change. Lee Becker, chief of staff at VA’s Veterans Experience Office, told Federal News Network about how the department expects to exceed its long-term goals on Federal Drive with Tom Temin.

The post VA building trust with Veterans through customer experience improvements appeared first on VAntage Point.